Car Workshop Service Advisor

1 day ago

Singapur, singapore Private Advertiser Full-time
About the role

To provide front line support in coordinating service / repair activities between customer and the motor vehicle mechanics. To interpret customer concerns so that the mechanics can diagnose and repair the vehicle correctly.

Key responsibilities
  • Handle appointments and phone calls
  • Attend to customers enquiries and complaints
  • Raise preliminary repair order and pre-plan parts availability & workshop loading
  • Plan customer request jobs and follow up with customers to ensure that their service needs are fulfilled
  • Receive customer, finalize preliminary repair order using MBM Standard Time Guide
  • Perform an appropriate inspection (VHC walk around) to establish its current condition and record it
  • Create cost estimate in CDK Drive & obtain customer's approval & authorization before work starts
  • Monitor job progress and update customer of repair status
  • Test-drive vehicles to confirm service repairs
  • Ensure invoices are ready upon vehicle collection
About you
  • Diploma or equivalent
  • Extensive knowledge of automotive industry and parts
  • Excellent communication and organizational skills
  • Ability to communicate with mechanics, customers and people from other departments
  • Require to work on alternate Saturday


***Attractive Salary Package: Basic + Commission