Cleaning Operation Manager
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We are seeking an experienced Cleaning Operations Manager to oversee daily cleaning operations, with a primary focus on kitchen stewarding, dishwashing and kitchen cleaning services at restaurants and F&B establishments.
The successful candidate will be responsible for manpower management, operational planning, client coordination, service quality and contract performance.
Job Responsibilities-
Oversee and manage daily cleaning operations, particularly kitchen stewarding and restaurant cleaning services.
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Supervise kitchen stewards, dishwashing teams and cleaning personnel across assigned client sites.
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Plan manpower deployment, duty rosters, work schedules and relief manpower arrangements.
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Ensure kitchen cleaning, dishwashing, sanitation and waste management services meet required hygiene standards.
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Conduct regular site inspections to monitor cleaning standards, staff performance and operational efficiency.
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Liaise with restaurant management and clients regarding cleaning requirements, manpower arrangements and service delivery.
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Manage cleaning contracts, operational budgets, manpower costs and service profitability.
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Develop and implement cleaning procedures, operational guidelines and quality control measures.
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Ensure compliance with workplace safety, food hygiene and applicable employment regulations.
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Handle customer feedback, operational issues and service improvements.
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Train, guide and evaluate cleaning supervisors and operational personnel.
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Prepare operational reports, manpower plans and service performance evaluations.
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Support business development, new cleaning contracts and contract renewals.
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Diploma or Degree in Business Management, Facilities Management, Hospitality Management or a related discipline.
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Minimum 5 years of relevant experience in cleaning operations, facilities management, hospitality or F&B cleaning services.
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Experience managing cleaning teams, kitchen stewarding operations and multiple client sites.
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Good knowledge of cleaning procedures, kitchen hygiene and workplace safety.
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Strong leadership, manpower planning and operational management skills.
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Good communication, problem-solving and client management abilities.
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Proficient in Microsoft Office and operational reporting.
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Able to work independently and manage multiple cleaning contracts.
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