Spa & Wellness Centre Manager

3 weeks ago

Singapur, Singapore REKOOP PTE. LTD. Full time

About REKOOP FLEX

REKOOP FLEX is a premium recovery and wellness club in Singapore dedicated to helping members restore balance, enhance performance, and achieve holistic well-being. Through cutting-edge therapies, personalised care, and a supportive community, we create transformative experiences that empower our members to look, feel, and perform at their best.

Job Overview

The Spa & Wellness Centre Manager oversees the daily operations of REKOOP FLEX, ensuring exceptional guest experiences and smooth, efficient service delivery. This role is responsible for leading the team to achieve sales and membership goals, maintaining operational excellence through strict adherence to SOPs, and providing ongoing training and guidance to staff. The Manager is both a strategic leader and hands-on operator, fostering a high-performance, guest-focused culture while driving revenue growth and supporting the long-term success of the club.

Key Responsibilities

Leadership & Team Development

  • Lead, motivate, and inspire the team of Wellness Coordinators and Hosts to deliver outstanding service and sales performance.
  • Provide ongoing training, coaching, and development to team members.
  • Oversee staff scheduling and ensure optimal coverage during peak and off-peak hours.
  • Conduct regular performance reviews and address development needs.

Sales & Revenue Growth

  • Drive the team to achieve membership, service package, and product sales targets.
  • Lead by example in promoting REKOOP’s services and benefits to guests.
  • Implement sales strategies and track performance metrics.
  • Collaborate with marketing to support promotions, campaigns, and guest retention initiatives.

Operational Excellence

  • Ensure all front-of-house, treatment rooms, and wellness facilities operate smoothly and are maintained to premium standards.
  • Guarantee compliance with all SOPs and operational checklists for equipment and facilities.
  • Monitor the cleanliness, safety, and readiness of all areas.
  • Proactively resolve operational issues and guest concerns.

Training & SOP Compliance

  • Conduct regular training on service standards, wellness techniques, and safety procedures.
  • Ensure every team member is familiar with and follows REKOOP’s SOPs for equipment, treatments, and guest experience.
  • Provide corrective coaching and guidance when standards are not met.

Guest Experience

  • Deliver an exceptional and personalised guest experience by setting and upholding premium service standards.
  • Actively engage with members to understand their needs and encourage loyalty.
  • Handle escalated guest feedback with professionalism and care.

Reporting & Administration

  • Maintain accurate records for appointments, guest data, and payments.
  • Oversee inventory management and ordering of supplies.
  • Report regularly to management on sales performance, team updates, and operational matters.
Qualifications & Requirements
  • Minimum 2 years of experience in spa, wellness, hospitality, or related operations, with at least 1 year in a leadership role.
  • Proven track record of driving sales and achieving revenue targets.
  • Strong leadership, coaching, and people management skills.
  • Excellent communication and interpersonal abilities.
  • Organised, detail-oriented, and able to multitask in a fast-paced environment.
  • Knowledge of wellness, spa therapies, or fitness is an advantage.
  • Flexible to work shifts, evenings, weekends, and public holidays as required.
What We Offer
  • Competitive salary with incentives and bonus opportunities.
  • Clear career progression within a respected wellness and lifestyle brand.
  • Ongoing professional development and training.
  • A supportive, dynamic, and growth-oriented work culture.
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