Manager (Housing Services, Front Office)
3 weeks ago
- Manage the daily activities of the front desk and meeting room.
- Ensure smooth check-in/check-out processes and address operational challenges proactively.
- Monitor lobby and public areas to maintain cleanliness, order, and a welcoming atmosphere.
- Serve as the primary point of contact for escalated guest concerns, requests, and feedback.
- Ensure guest needs and expectations are met with professionalism and efficiency.
- Collaborate with other departments to accommodate special guest requests or VIP arrangements.
- Recruit, train, schedule, and supervise Front Office staff.
- Conduct regular performance reviews, coaching, and motivation to foster a high-performing team.
- Promote a culture of service excellence and teamwork.
- Oversee cash handling, billing, and front office-related financial transactions.
- Monitor budgets, control costs, and optimize resource allocation.
- Prepare operational reports and contribute to strategic planning.
- Ensure compliance with safety, security, and data privacy regulations.
- Conduct periodic audits and implement corrective actions when necessary.
- Participate in developing service improvement initiatives and departmental goals.
- Work with marketing and events teams to support promotional activities and special events.
- Contribute to sustainability efforts and organizational innovation.
- Education and Experience
- Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 5 years of experience in front office operations, with at least 2 years in a leadership or supervisory role, preferably in a hospitality or service-oriented environment.
- Proficiency in property management systems and office software.
- Familiarity with guest-facing technologies such as kiosks, mobile check-in platforms, service robots, and omni-channel communication tools.
- Leadership: Ability to lead, inspire, and develop a team.
- Customer Focus: Commitment to delivering excellent guest service.
- Organizational Skills: Effective time management and prioritization.
- Decision-making: Capable of handling complex situations calmly and efficiently.
- Adaptability: Ability to work under pressure and adjust to changing priorities.
- Service mindset with attention to detail.
- Ability to work flexible hours, including weekends and public holidays, as required.
- Excellent interpersonal and communication skills, both written and verbal.
- Strong problem-solving and conflict resolution abilities.
- Ability to train and motivate staff in both service and technology adoption.
- Skilled at managing guest expectations while maintaining operational efficiency.
- Technologically savvy, with the ability to promote and troubleshoot guest-facing systems like kiosks, mobile apps, robots, and omni-chat platforms.
- Ability to analyze data and generate reports to monitor performance, identify trends, and recommend improvements.
- Additional language proficiency would be advantageous for communicating effectively with customers from diverse linguistic backgrounds.
- Location: Kent Ridge Campus
- Organization: University Campus Infrastructure
- Department: Campus Life
- Employee Referral Eligible: Yes
- Job requisition ID: 30131
Note: This description retains the original job information and context while presenting it in clean, structured HTML using only the allowed tags.
#J-18808-Ljbffr-
Front-of-House, Service
2 weeks ago
Singapore A DREAMWORKS COMPANY PTE. LTD. Full time $35,000 - $45,000 per yearJob Title: Front-of-House, ServiceWe're looking for someone who enjoys creating a warm, welcoming environment and ensuring every guest leaves with a positive impression. As part of our Front-of-House team, you'll play a key role in connecting with people, supporting smooth operations, and maintaining an inviting space.What You'll Be DoingGreet and engage...
-
Front-of-House, Service
2 weeks ago
Singapore A DREAMWORKS COMPANY PTE. LTD. Full timeJob Title: Front-of-House, Service We're looking for someone who enjoys creating a warm, welcoming environment and ensuring every guest leaves with a positive impression. As part of our Front-of-House team, you'll play a key role in connecting with people, supporting smooth operations, and maintaining an inviting space. What You'll Be Doing Greet and...
-
Singapore SOTA Full timeThe duties and responsibilities of the Officer are as follow: - Assist in basic front-of-house setup, perform ushering duties include, but not limited to, greeting, ticket tripping, programme distribution and providing directional assistance to patrons. - Enforce venue house rules, address site situations and feedback in a prompt and professional manner. -...
-
Front of House, Service
1 week ago
Singapore A DREAMWORKS COMPANY PTE. LTD. Full time**Front-of-House Shift Leader**: We’re hiring a **Front-of-House Shift Leader**to guide our service team and ensure every guest leaves with a great impression. This is a hands-on role where you’ll be right on the floor **What You’ll Do**: - **Set the Tone**:Greet guests warmly and ensure their dining experience starts on the right note. - **Keep...
-
Front of House, Service
1 week ago
Singapore A DREAMWORKS COMPANY PTE. LTD. Full time $40,000 - $60,000 per yearFront-of-House Shift LeaderWe're hiring a Front-of-House Shift Leader to guide our service team and ensure every guest leaves with a great impression. This is a hands-on role where you'll be right on the floorWhat You'll DoSet the Tone: Greet guests warmly and ensure their dining experience starts on the right note.Keep Things Flowing: Manage waitlists,...
-
Front of House
1 week ago
Singapore BREATHE PILATES PTE. LTD. Full timeWe are looking for part-time and a full-time Front of House to manage the front desks in our studio. This is a customer service role, and you will be the first point of contact for the company, offering administrative support across the organisation. You should be able to deal with issues in a timely and effective manner, while streamlining office...
-
Front of House, Service
6 days ago
Singapore A DREAMWORKS COMPANY PTE. LTD. Full timeFront-of-House Shift Leader We're hiring a Front-of-House Shift Leader to guide our service team and ensure every guest leaves with a great impression. This is a hands-on role where you'll be right on the floorWhat You'll Do Set the Tone: Greet guests warmly and ensure their dining experience starts on the right note. Keep Things Flowing: Manage...
-
Front of House
20 hours ago
Singapore MEGUSTA PTE. LTD. Full timeFront of House / 4.5days / Central / $3000 We’re looking for energetic, service-oriented individuals to join our Front of House (FOH) team. As the Front of House staff, you’ll be the face of our restaurant, delivering warm and attentive service to every guest. Whether you’re greeting customers, taking orders, or ensuring the dining area looks great...
-
FRONT OF HOUSE MANAGER
1 week ago
Singapore MONTE CARLO FIVE PTE. LTD. Full timeOverview Sago House is looking for a Front of House manager. Join Sago House and work with people who are passionate about what they do!Your Role Role Purpose The Front of House (FOH) Manager is responsible for leading and managing all guest-facing operations at Sago House. This role ensures smooth and efficient service, delivers an exceptional guest...
-
Service Role
1 week ago
Singapore A DREAMWORKS COMPANY PTE. LTD. Full time**Service role (Front-of-House)**: - (5-Day Week | Career Growth | Up to $4K++) _ Where hospitality meets precision and genuine connection. Join a team that values professionalism, teamwork, and the art of making every guest feel welcome. **What You’ll Do**: - Greet and engage every guest with professionalism and warmth - Manage reservations and...
