Crystal Expert

About the job

You are our brand advocate. In this role and together with the team, you will:
• Support Area Manager and partner with Customer Experience (CX) training team and cascade relevant training modules.

• To develop career development plan and motivate Swarovski Crystal Experts (SCE) through varied classroom and in-store training.

• Work alongside Store Managers to deliver best result in the area of commerciality and customer experience for increase in market share and enhanced brand image.

• Ensure training programs mandate under the Singapore Progressive Wage Model (PWM) are carried out.

• Accountable for the grooming standards of all Crystal Experts and maintaining visual merchandising of stores.

• To perform any other projects and assigned job duties from time to time and as mutually agreed.

• Based and rotate among all the stores in Singapore

About you
You are an amazing Field Coach and bring along the following:
• An excellent sense of fashion and a real passion for our brand and our products.
• Experience/keen interest in attainable luxury fashion/cosmetics/lifestyle brands.
• Highly motivated and with a strong focus on customer orientation. 
• Willingness to develop your career and grow with us.
• Previous retail experience.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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