Associate/Executive (Programme), Active Ageing Centre
4 weeks ago
Job Description
General Operations
Familiar with the objectives of Active Ageing Centre (AAC)Compliant to operation rules and guidelines for AAC, ensure safety of elderly and staffPromote racial/religious harmony among elderly membersAssist in care of the elderly, observe and monitor their health and well-beingWork closely with supervisor to: oversee compliance in operations, directives, KPI and all work processes within assigned centres/programmes/projectsadhere and ensure compliance across the centres according to healthcare directives set by the Management & MOHmanage crisis and reporting when necessaryProgramme Planning and Management
Support/manage programmes such as intergenerational, outdoor sessions, interest-based activities and wellness engagement.Support recruitment efforts, attending to related administration and logistics, liaising with volunteers and partners.Befriending & Buddying (B&B) Programme
Provide support to befriendees and befrienders as needed, including monitoring efforts and administration.Executive role would involve in management of intake and referrals. Screen, deploy and review assigned befrienders-to-befriendees. Arrange quarterly befriendee training/meetings.Outreach & Community Screening Tool (CST)
Administer CPPF, Informed Consent & CST to potential membersCollate and ensure clients' data and CST reports are entered into AIC Acutenet and NUS system in a timely manner for submissions and processingParticipate in outreach to seniorsVolunteer Management & Community Partnership
Support IC in coordination and communications such as assigning roles to volunteers, arranging quarterly gatherings for various volunteer groups. Executive role would be focused on recruitment of volunteers and working with community partners to support AAC services. Working closely with Volunteer & Community Engagement team in volunteer role design, recruitment, training, deployment, engagement and appreciation.Information & Referral
Attend to walk-in, phone and text enquiries and correspondenceRoute/manage referrals. Record details for escalation and consult supervisor where neededBe familiar with existing social services/programmes and provide service linkage on behalf of clients. Provide information on relevant schemes, grants and support available for clients and caregivers.Data Management & Administrative Support
Tracking of AAC KPIs such as administration of CST, programmes participationEnsure confidentiality of clients data and all required data duly recorded in the respective data management systems, and documents are filed and organizedProvide administrative support such as put up claims on financial system in a timely manner. Track expenses and income of selected funded programmesCentre Operations & Facilities Management
Ensure smooth and optimal running of the centre. This involves maintenance of fixed assets and its listing. Upkeep of office and IT systems, devices and equipment. Oversee contractual arrangements such as air-con servicing, pest control. Purchase and replenishment of suppliesEnvironmental Sanitation Regime work as a team to ensure compliance to cleaning requirements by NEAAlert Alarm System (AAS) Management (if applicable). Undertake checks, respond and report according to SOP and enlist support technician where necessaryAd-hoc/Others
Undertake any other responsibilities and duties assigned by supervisor which may include support in administrative processes, partnership engagements with community partners.Qualifications
ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology.
Requirements:
ITE/Diploma in relevant disciplines such as Community Care and Social Service, Gerontology1-3 years of relevant working experience, preferably in a SAC/AAC or have volunteered with seniors in a community settingExcellent interpersonal and communication skillsRequired to handle queries/concerns from elderly clients who are mostly mandarin/dialect-speaking. Proficiency in mandarin and/or dialects is essentialProficient in ITResourceful, proactive, responsible and client-centricAbility to multi-task and meet deadlines in a fast-paced environmentTeam player with strong planning and organising skillsLocation:
Toa Payoh or Champions Way
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