Vice President, Customer Service

3 weeks ago

Singapur, Singapore HSBC Full time

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Vice President, Customer Service.

Principal Responsibilities

The jobholder plays a key role in ensuring the smooth running of the retail branch operations by providing the highest level of service standard to our customers. The jobholder needs to supervise a team and ensures that all relevant parameters provided by local regulatory Monetary Authority of Singapore and internal guidelines, including audit requirements are observed and adhered to The jobholder’s major challenge is to continuously review the operations and procedures to enhance efficiency and productivity. Minimize operational lapses and losses in the form of cash discrepancies, exchange losses, etc The jobholder is required to exercise broad discretion in executing the daily duties by taking into consideration of risk, control and customer satisfaction using the delegation empowerment limits The jobholder will adhere and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators The jobholder should lead a team in delivering consistent and high level service standards in line with our Key Service Moment (KSM) principles The hold holder should promote open communication and teamwork and develop staff ‘s skills and competency. The jobholder should generate creative ideas to maintain and enhance staff morale and motivation level with an aim to provide the highest level of service to customers in this competitive and fast growing financial environment. It is also the job holder’s responsibility to lead the team in adopting a service and sales culture to proactively introduce the banks products to our customers. The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply Requirements Some years of experience in the banking industry and has strong leadership skills with the ability to develop, direct and implement plans Strong communication and interpersonal skills are essential in this role to interact with a diverse group of subordinates, peers, senior executives and customers

To be considered for this role, the relevant rights to work in Singapore is required.

  • Vice President, FO Murex Development Lead

    3 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Vice President, FO Murex Development Lead Posting Date: 10-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...

  • Vice President, Developer

    3 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Vice President, Developer Posting Date: 29-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...

  • Assistant Vice President, Customer Service

    3 weeks ago

    Singapur, Singapore HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

  • Assistant Vice President

    3 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Assistant Vice President / Vice President, Corporate Sustainability, Corporate Sustainability Office Posting Date: 07-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and...

  • Senior Associate/Assistant Vice President, Risk Management

    3 weeks ago

    Singapur, Singapore TEMASEK Full time

    Overview Of The Team The Investment Review team is part of Temasek’s Portfolio Strategy & Risk Group, that provides independent evaluations of proposals to invest in private and publicly listed companies, across the globe and in a wide range of industries. Roles & Responsibilities In co-operation with investment teams, the Senior Associate /...

  • Assistant Vice President

    4 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Assistant Vice President - Splunk Officer Posting Date: 15-May-2023 Location: Alexandra (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Vice President Client Management.

    2 weeks ago

    Singapur, Singapore PCCW Full time

    Vice President Client Management VP Client Management – This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment. You Will: Develop a business strategy in the target industry segment to meet booking, revenue and profitability targets....

  • Executive Assistant, President's Office

    1 week ago

    Singapur, Singapore Nanyang Technological University Full time

    At NTU, our commitment to research excellence and positive societal impact is led by the Vice President Research Office (VPRO). As we push the boundaries of knowledge and address Singapore's national priorities, we're on the lookout for individuals who embody drive, tenacity, and resourcefulness.We seek a passionate team player who will serve as executive...

  • Vice President, Senior Test Environment Support

    1 month ago

    Singapur, Singapore United Overseas Bank Full time

    Vice President, Senior Test Environment Support Posting Date: 24-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Assistant Vice President, Group Legal

    3 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Assistant Vice President, Group Legal & Secretariat Posting Date: 10-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Vice President

    3 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Vice President - SSP (Strategic Sourcing) - IT Hardware Posting Date: 13-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories...

  • Assistant Vice President, Premier Elite Service Manager

    2 days ago

    Singapur, Singapore HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

  • Vice President Client Management(Commercial).

    2 weeks ago

    Singapur, Singapore PCCW Full time

    Vice President Client Management(Commercial) VP Client Management  – This is a GTM (Go-To-Market) management role responsible for leading a team of sales professionals to meet the business goals for the target client segment. You Will: Develop a business strategy in the target industry segment to meet booking, revenue and profitability...

  • VP, Professional Services APAC

    3 weeks ago

    Singapur, Singapore OpenText Full time

    OPENTEXT  OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Vice President, Product Owner

    1 month ago

    Singapur, Singapore United Overseas Bank Full time

    Vice President, Product Owner - Group Digital Platform Posting Date: 22-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Vice President, Product Owner, Group Digital Platform

    3 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Vice President, Product Owner, Group Digital Platform Posting Date: 26-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Vice President, Risk Management Audit, Group Audit

    4 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    Vice President, Risk Management Audit, Group Audit Posting Date: 19-May-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia...

  • Senior / Projects Manager - Project Management Office reporting to Vice President

    1 week ago

    Singapur, Singapore Shopee Full time

    Senior / Projects Manager - Project Management Office reporting to Vice President Department Business Development and Partnerships LevelExperienced (Individual Contributor)LocationSingapore The Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be...

  • Vice President/ Head, Cybersecurity, DPS

    3 weeks ago

    Singapur, Singapore ST Engineering Full time

    Title: Vice President/ Head, Cybersecurity, DPS Job ID: Location: ST Engineering Hub, SG Description: The Job: Establish and implement cybersecurity policies, standards and procedures on project networks to ensure compliance Ensure timely conduct of audit framework, monitoring and examining audit findings to propose action plans to address...

  • Assistant Vice President, Treasury

    2 weeks ago

    Singapur, Singapore CLI Asset Management Pte. Ltd Full time

    Job Description Reporting to the Vice President, Treasury, you will be part of the Finance department, supporting CapitaLand Integrated Commercial Trust Management Limited (CICTML).  Responsibilities Evaluate and execute financing/refinancing requirements and documentation such as bilateral/syndicated loans, debt capital markets (e.g. MTN notes),...