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FX Ecommerce Client Service Analyst

4 months ago

Singapur, Singapore JPMorgan Chase & Co. Full time

Join JPMorgan Chase, where you can provide excellent client service as part of the Fixed Income, Currencies and Commodities (FICC) eCommerce Client Service (eCS) team. We offer 24/5.5 pre-execution operational support for the Investment Bank’s electronic trading platforms, serving a diverse range of clients. eCS are part of the newly formed Digital Client Services, a team tasked to reimagine the client experience and unlock the value in client service. 

As a FX and Commodities eCommerce Client Service Associate in FICC eCommerce Client Service (eCS) team, you will be responsible for client onboarding, product enablement, technical support and client queries resolution.

Job responsibilities

Be responsible for timely and accurate enablements of clients and users onto e-Trading platforms (internal and vendor) Provide Training’s and Demo’s to clients of JPM in-house e-Trading platforms Participate in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs determined by the business Generate data and information to help aid business decisions and drive management resourcing Identify and remediate rapidly for any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client Liaise internally to resolve client system access and connectivity issues

Required qualifications, capabilities, and skills

Bachelor’s Degree in Finance, Economics or other related disciplines Minimum 2 years of working experience in bank or financial services Proactive and willing to drive new initiatives and changes Good analytical skills, due diligence and attention to detail Excellent interpersonal skills, good attitude, and strong communication / presentation skills Able to multi-task and work in a very fast-paced environment

Preferred qualifications, capabilities, and skills

Client service experience preferred Familiarity with eCommerce space is preferred Mandarin or Japanese fluency would be advantageous as to support clients from Chinese or Japanese Market