Convention Logistics

Job  Responsibilities

Business Centre and Mail & Package Operations:

Opening and closing of the Business Centre, Mail & Package Centre, and Mailroom. Manage meeting room bookings. Provide secretarial support. Manage courier shipments and consignments processing. Handle payment transactions.

MICE Service Centre:

Handling general enquiries and existing counter services Provide directions to events within Marina Bay Sands, redirecting event enquiries to relevant departments. Handling of Lost & Found Items Issuing of concession coupons Issuing of Salto Cards Order taking of services for Exhibitions and Events Exhibitors order processing Closing of orders

Contractor Services:

Main Contractor for Exhibition Services/ Miscellaneous Contractor Services Provide quotations to clients, inclusive of trade and public shows for organizers and exhibitors. Liaise with MICE Compliance team for floorplan and booth approval for all exhibition services. Liaise with internal teams to ensure BEO for payment is received before execution of services. Liaise with MICE Service Centre team to ensure that all payment for exhibitors is received before execution of services. Liaise with internal teams for the event schedules. Manage profit and loss of services provided and liaise with external vendors for service requirement. Plan and execute services according to the order requirement.

Logistics Business Services Workplace Safety and Health (WSH):

Establish and observe WSH / fire safety compliance in MICE. Reporting of WSH / fire safety violations. Conduct monthly WSH training. Safety induction briefing for events in MICE. Support ISO45001 certification. Conduct quarterly fire drill

MICE Waste Management Ops:

Manage cleaning, sanitizing and disinfection for events, exhibitions, trade shows and special events in Expo Halls and Ballrooms. Recycling and sustainability initiatives. Provision of skips and compactors for events. Support ISO20121 certification.

Logistics and MICE Service Ops:

Hiring of equipment. On-site handling. Traffic management procedures. Vehicle entry permit via ServiceNow. Reporting and monitoring of structural defects/faults. Manning of loading/unloading dock. Manage lift holdings schedule for VIP/artistes. Attend to medical or non-medical cases within MICE. Assisting with difficult/intoxicated guests in MICE. Reporting of unusual happenings in MICE to SOC. Example: unattended bags, suspicious behavior in property, theft & fights. Briefing contractors to ensure all house rules are always adhered to. Handle various equipment. Perform administrative duties as requested. Prepare daily, weekly, and monthly reports. Process guests’ requests and in the event, if the request is not directly related to his/her area of capacity, the request must be owned and forwarded to the appropriate department. Attend scheduled departmental meetings and daily briefings as required. Contribute ideas to improving the operations of MICE - LBS.)

Job Requirements

Education & Certification

Applicant must be a full-time matriculated student Internship must contribute to school graduation requirements

Competencies

Excellent guest relations and communication skills. Fluent in English and any additional languages is an added advantage. Pays attention to details and has strong customer service skills. Able to work with minimum supervision. A team player and takes initiative to assist other Team Members when required. Well-groomed and professional disposition.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

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