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Associate / Senior Watch Advisor

3 months ago

Singapur, Singapore A. Lange und Söhne Full time
KEY RESPONSIBILITIES

SALES

Meet personal budgets in accordance with brand retail strategy Maximize profit whist controlling & minimizing costs  Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections. Organize private viewing with potential VIPs in your region. Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager. Act as a reference in terms of building action plans to achieve personal targets.

BRAND AMBASSADORSHIP

Ensure Excellency within and outside of the boutique. Ensure maximum client welcoming, handling, and servicing. Learn about the products and brand and become a reference person for the Maison Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party. Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept. Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.

CUSTOMER & CRM RELATED ACTIVITIES

Ensure Service Excellency within the boutique at all time and with any boutique clients Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. Proactively participate of regular VIP and orders, considerate of our boutique opportunities. Ensure accurate and genuine relationship building with customers. Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues. Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.

STORE OPERATIONS MANAGEMENT

Actively taking his part in monthly (quarterly, yearly) stocktaking. Actively ensuring all measures to avoid stock discrepancies at all times. Automatic replenishment of sold timepieces and active order requests. Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.

FINANCIAL & CASH REGISTER CONTROL

Compliance with procedures, and with legal, fiscal and customs regulations. Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.

REPORTING

Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager. Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.

TEAM WORK

Share new ideas, work related practices & knowledge with boutique’s members, office colleagues. Monitor own appearance and behavior, in line with company policy and boutique guidelines  Full and complete assistance to shift colleague during the sales ceremony. Participate actively in Bouique trainings and role-plays to improve knowledge and client experience.

QUALIFICATIONS

At least 1 to 2 years' working experience in Retail Sales, preferably in a luxury environment Strong passion for our products and Maison Possess strong communication and interpersonal skills Strong in English and at least another local language ( Mandarin) to converse and support customer service needs of our international clients Pleasant disposition, good team player. Able to perform well under pressure and good in multi-tasking