Vice President, Customer Service

7 months ago

Singapur, Singapore HSBC Full time

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Vice President, Customer Service.

Principal Responsibilities

The jobholder plays a key role within the Branch Ops and Omni Channel Experience and is responsible for the overall operational capabilities of a full service branch/ Wealth Center with controls over the cash management , sales support and customer experience The jobholder will work closely with Branch Directors, Customer Service Managers and team members and value add in the running of the branch operations The jobholder will need to ensure that the team understands and executes processes correctly, manages risks and at the same time, meet the high level of service standard to our customers, where customers are treated fairly The jobholder will oversee the overall cash management (cash supply as well as offsite machines management) for Branch Ops and Omni Channel Experience The jobholder is required to have a broad operational knowledge and deep understanding of relevant internal and external regulations and guidelines. He/ she will provide guidance to peers to achieve achieve operational efficiency and customer service excellence in Branch Ops and Omni Channel Experience The jobholder’s major challenge is to effectively lead and oversee the overall operations of the Wealth Hub location to achieve maximum productivity and efficiency from all areas within the wealth HUB The jobholder have to keep abreast of the rapid business developments in Network and to have the ability to lead the team to achieve the desired results. Also, he/she is expected to lead and guide newer team members within Network Requirements Bachelor’s degree or equivalent experience Minimum of 5 years proven and progressive branch operations with an international FI Strong communication, interpersonal communication skill, client centric and influencing skills Sound knowledge of branch banking and FI sales operations Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment Ability to lead and guide a team of members with varying backgrounds A strong sense of ownership, responsibility and accountability Have strong leadership, managerial, organizational, decision-making, problem-solving, communications, analytical, interpersonal, motivational, negotiation, project management. A good understanding of a multi channel business model is essential

To be considered for this role, the relevant rights to work in Singapore is required.

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