Retail Excellence Manager, SEA
4 weeks ago
Position
YOUR WORK ENVIRONMENT
As the Retail Excellence Manager for SEAO region, you will lead continuous improvement projects for the region and work closely with local retail operations teams to drive retail standards and performance.
STORE OPERATIONS
Manage new store openings and any existing store refurbishment operational arrangements Define and refresh the retail operations manual to ensure stores satisfy audit requirements Ensure the standard of housekeeping and merchandising are maintained at all times Implement and monitor security measures across stores ensuring any investigations and subsequent reporting on abnormal events are accurate and lead to lasting improvements Oversee and manage operations costs and liaise with different vendors and suppliers to ensure spending is as efficient as possible Ensure company policies and procedures are followed by the store teams at all times Compute monthly store commissions and incentives across the region Manage all policies of manpower planning in store with alignment to business needs Manage the order & inventory of non-merchandise materials ( packaging, store necessities, uniforms, etc) to ensure timely replenishment & optimum usage Allocate appropriate staff look quantities to store teams on a timely basis and manage all write-off when needed ( issued uniforms, clothing allowance, etc) Manage ad-hoc projects including friends and family sales and store initiatives Coordinate store team’s travel arrangementsRETAIL EXCELLENCE
Act as business partner to the retail management team (GM’s and country-level Retail Managers) to drive operational standards and sales across the network Support the Retail Manager in the preparation and analysis of key performance indicators (KPI) Maintain, update and improve the retail handbook to ensure operational standards are continuously improved and aligned across the region Drive new initiatives and projects further to increase the effectiveness of the retail operation / performance function ( all category transactions, handbag cross-selling, local client sales focus) Manage the planning and implementation of projects relating to retail performance and excellenceKeys for Success
Education :
Bachelor’s Degree in Business or Retail ManagementExperience :
6 to 8 years of experience in retail operations and retail management, preferably in the retail industry Experience in luxury/fashion business a plusCompetencies:
Strong knowledge of retail operations, business analysis, KPI measurement and set-up Self-motivated with a sense of initiative and urgency Detail-oriented with good organization skills Strong interpersonal and communication skills Intermediate level of excel skills
Profile
Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.
To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.
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