Senior/Principal Customer Quality Engineer
3 weeks ago
Our vision is to transform how the world uses information to enrich life for all.
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
JR48378 Senior/Principal Customer Quality Engineer As a Global Quality (GQ) Customer Quality Engineer (CQE) at Micron Technology, Inc., you are the voice of the customer for quality. You will be the key customer-facing contact to handle your customers’ quality requirements so that Micron is able to deliver an outstanding customer quality experience. You are accountable for the customer’s product quality and reliability and identifying plans to bring Micron to the number one supplier quality ranking position. You need to get in touch with the customers to actively assess their needs and driving the best of breed standards internally. You will interact regularly with sales, field application engineers and internal partners to maintain alignment on quality and reliability issues and nurture customer relationships.
Key responsibilities:
Be the voice of the customer for quality and any other post-sale technical issue within Micron factories; Handle customer factory audit requirement Provide technical or operational quality issue resolution support to customers Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction Ensure customer requirements are reflected in processes, procedures & standards Drive quality-related proactive and reactive communication Track, update & close all customer action items (AI) on time Work closely with the customer to resolve their key care-about Lead for quality scorecard tracking and improvements Run, schedule and lead quality engagements Communicate/track and close customer quality processes requirements Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences
CQE Performance & Behavior Expectations
Requirements
Preferred:
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