Senior/Principal Customer Quality Engineer

3 weeks ago


Singapur, Singapore Micron Full time

Our vision is to transform how the world uses information to enrich life for all.

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

JR48378 Senior/Principal Customer Quality Engineer

As a Global Quality (GQ) Customer Quality Engineer (CQE) at Micron Technology, Inc., you are the voice of the customer for quality. You will be the key customer-facing contact to handle your customers’ quality requirements so that Micron is able to deliver an outstanding customer quality experience. You are accountable for the customer’s product quality and reliability and identifying plans to bring Micron to the number one supplier quality ranking position. You need to get in touch with the customers to actively assess their needs and driving the best of breed standards internally. You will interact regularly with sales, field application engineers and internal partners to maintain alignment on quality and reliability issues and nurture customer relationships.
 

Key responsibilities:

Be the voice of the customer for quality and any other post-sale technical issue within Micron factories; Handle customer factory audit requirement Provide technical or operational quality issue resolution support to customers Lead critical customer quality improvements/projects/initiatives related to factories that can improve quality and customer satisfaction Ensure customer requirements are reflected in processes, procedures & standards Drive quality-related proactive and reactive communication Track, update & close all customer action items (AI) on time Work closely with the customer to resolve their key care-about Lead for quality scorecard tracking and improvements Run, schedule and lead quality engagements Communicate/track and close customer quality processes requirements Work with different internal teams to ensure robust, closed-loop on customer requests/ requirements Close collaboration with internal teams on the 8D problem-solving process to prevent reoccurrences


CQE Performance & Behavior Expectations

Demonstrates leadership, pro-activeness, assertiveness and accountability Demonstrating intellectual curiosity to fully understand customer experience associated with quality issues identified is a key attribute to the success Team leadership- influencing, relationship building, customer focus, efficiency, and self- development Strong interpersonal skills at different levels including executives The ability and able to travel when required; travel required (about 10%)


Requirements

Bachelor Degree or higher in Engineering: Physics, Material Sciences, Computer Science, Electrical or Electronics Engineering, or related field of study 3+ years of SSD factory process experience Or SSD engineering/quality related experience; 7+ years engineering experience


Preferred:

Familiarity with semiconductor fabrication and packaging technologies, device physics, quality and reliability fundamentals Good knowledge of SSD quality related items such as SSD test, production, IQC, RDT, QPA, SSD production troubleshooting and failure analysis experience Good project management Customer facing experience and SSD production process experience are preferred A high degree of shown self-initiative and ability to think and act independently Excellent English verbal, written communication skills, and presentation skills Outstanding multi-tasking and problem-solving skills Work under tight timeframes, prioritize exciting activities and strive for results is a must Collaborate with multi-functional teams to understand needs and translate them into actionable plans, work, and resource requirements Optimally interact with a wide range of personalities and handle conflicts in priorities

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