Support Consultant

Found in: Talent SG C2 - 1 week ago


Singapur, Singapore Nityo Infotech Full time
Main Role & Responsibilities •Client facing role dealing with any queries and issues incurred with production, development or UAT systems.•Administrating the open cases for all the banks, tracking responses and ensuring issues are prioritized correctly and resolved speedily.•Responsible for maintaining a good relationship with clients and maintaining weekly or monthly conference calls where necessary.•Issue investigation and resolution, including the identification of issues, documentation and user errors.•Providing on-site assistance to clients that require additional application training, system health checks, application installations or consultancy.•Liaise with Level 2 and Level 3 support teams and be the conduit of information between Client and Vermeg Teams and vice versa.•Opportunities to expand the role into implementation projects, sales support, consultancy/training provision.•Be the Japan representative for any global Colline initiatives and manage the relationship with other Colline teams globally.•To assist in any pre-sales activity in Japan where required. Business Background Essential Requirements•5+ years of work experience of Banking and Financial products •3+ years of work experience at either a Bank or Vendor in Capital Markets.Ideal Requirements (Advantageous): •Knowledge of Collateral Management Technical BackgroundEssential Requirements•5+ years of experience as a Java/J2EE developer•5+ years of experience in PL/SQL. •3+ years of experience with JBoss & Wildfly application servers.•3+ years of experience in working with RDBMS databases like Oracle, SQL Server, and PostgreSQL•Knowledge of performance monitoring and tuning of J2EE applications and RDBMS databases. Ideal Requirements (Advantageous)•Understanding of cloud computing and cloud providers like AWS•Understanding of application programming interfaces like REST and SOAP oLanguages•Basic Requirements (Essential): oJapanese (Native)oEnglish

Experience Required

3 - 6 Years

Industry Type

IT

Employment Type

Contract

Location

Japan


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