Store Operations Supervisor
1 month ago
Store Operations Supervisor
Position
As a Store Operations Supervisor, you are part of the Store Operations Team in boutique and report directly to the Store Operations Manager.
You support and maintain excellence in our operations while providing optimisation of existing and implementation of new processes. You will focus your tasks on People Management and Development, Customer & Care Services, Digital Tools & Projects, POS & Cash Management, Boutique Maintenance, Stock Management and Process & Internal Control.
Job responsibilities
People Management and Development
Responsible for the management of Store operations Associates & Senior Associates and Part-timers including daily job duties, work schedule and grooming Provide guidance on the job tasks and service standard of the teamCustomer & Care Services
Be a key referent to review all aftersales clients’ requests, boutique KPIs and follow up with administrative tasks Support all Retail Performance & Operations projects (Local Market initiatives/ APAC initiatives) for your boutique Retail Excellence (Transfer Sell Through, Shrinkage Rate, Online Appointment…) Escalate client/boutique issues when urgent/complicated to ensure excellence in serviceBoutique Maintenance
Support in on all aspects of boutique on contracts, Vendors, orders, invoices within budget & respect of purchasing process in local market (In line with sustainability strategy if applicable) Support Store Operations Manager & follow up the maintenance requirements and budget for boutique Support all events/pop ups and operation implantation including Hardware/security/ cleaning and all BOH processStock Management
To assist in managing inventory flows and events with a plan considering local market need. (Stock deliveries, transfers, and results/shrinkage rate of the annual inventory) Support Store Operations Manager (to oversee the legal requirements for stock movement in the local market (CITES Certification, Imports, Exports) Support Store Operations Manager to supervise supply needs for boutique (materials, tools, uniforms, and other things, etc.)Process & Internal Control
Support Store Operations Manager on daily administrative support for the boutique and ensure the team are on track with their responsibilities Support on management of IT equipment (mobile phones, laptops, iPads) Support on digitalization projects implementation Support Store Operations Manager on all aspects of POS/ Till Payments including distant selling process and guidelines Verify all transactions adhere to local market legal requirements and anti-money laundering standards. Clear comprehension & management of all current POS practices, procedures, systems & applicationsAny other duties as assigned by your reporting manager.
Profile
Work Experience
At least 4 years of relevant working experienceOther Requirements
Detail-minded Well-organized Numerical sensitive Self-motivated and proactive Good analytical, leadership and communication skills Able to work under pressure and meet tight deadlinesWe have other current jobs related to this field that you can find below
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