Senior Manager

Found in: Talent SG C2 - 2 weeks ago

Singapur, Singapore PSA International Full time

As a member of #TeamPSA, you will be part of a diverse and global team at the forefront of creating cargo solutions to enable more agile, resilient and sustainable supply chains. Experience first-hand and drive supply chain transformation from Singapore and through PSA’s global network of ports, logistics and supply chain solutions. Alongside, we can move the world

Develop Your Potential:  We emphasise and offer exciting rotations, learning and development opportunities, which will fuel your career aspirations and complement your business exposure across our global network. Diverse, Equal Opportunity:  We build a sustainable work culture where all our people feel welcome, valued, respected and able to express their ideas and beliefs freely. We believe that diversity of thought and approaches in our workplace makes us stronger as a team. Competitive Compensation & Benefits:  We are committed to recognising and rewarding your contributions to the business. Our benefits packages aim to improve your quality of life by providing support for medical, dental, recreation, among others.

This candidate will join the Global Enterprise and Collaboration Services (GECS) team to maintain and support the PSA group’s Global Collaboration Platform (GCP) services for our subsidiaries globally, and to roll out these systems to new BUs that PSA has started or acquired. This person will need to provide leadership and technical/functional expertise in performing business analysis with users, and in proposing and implementing solutions to fulfil the business requirements, at times with support from vendors if we have engaged them for implementation services and/or application maintenance services (AMS). He/she will need to manage the various Group, Regional and local stakeholders to get buy-in for initiatives and projects.

The technologies that PSA adopted in delivering the GCP services are primarily Microsoft Office 365, Okta (MFA), Druva etc.

Accountabilities

To provide a good service level of support to PSAI users, both internal and BUs users. To adhere to compliance requirements and support audit activities. To work with PSAI’s affiliates on business case and technical details, and onboard them to a single global tenant for Office 365 and related SaaS applications. To explore new features/solutions and determine the suitability of adoption for the organization, Identify areas of improvement for current practices and recommend change. To provide Level 3 and/or higher-level support for SaaS and private cloud virtual machines. You will be required to be on support duty rostering and responding to after-office hours emergencies and occasional weekend maintenance. To manage contractors and/or vendors to provide the roll-out, development services, and application maintenance services if we have outsourced some activities to them. To manage the various stakeholders and get buy-ins from them. Trade-offs are properly considered and properly explained. To coach and develop your staff technically, functionally, managerially and ensure a healthy working environment that staff are happy to work in.

Pre-requisites

Graduate degree in a relevant discipline. Minimum 10 years of relevant working experience in Windows Server Operating System, PowerShell scripting, and are familiar with Windows Hyper-V Clustering Minimum 7 years of relevant working experience in Microsoft Office 365 (including Exchange Online, Microsoft Teams, SharePoint Online and Microsoft Azure Active Directory) Experience in project implementation and have completed at least several roll-outs of Office 365 to large enterprises. Good working knowledge in service management practices. Having an ITIL certification is a plus. Able to communicate effectively with the users and their managers; as well as the vendors, system analysts, and system engineers supporting you. Good people management skills to work with your users to get buy-in and co-operations. Strong vendor management skills, as some of the implementation and application support may be outsourced to vendors. Strong project management skills, as you will be responsible for a smooth project and change management. Good analysis skills to understand the business requirements, design the solution, to develop the changes in the system to fulfil the user’s requirements. Familiar with Service Level Agreement (SLA) and contractual matters. Flexible and able to adapt to a dynamic environment. A positive, self-motivated, resourceful individual who can complete tasks independently. Willing to have short overseas travel, either for Requirements Study or Project Deployment.

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