IT Administrator

Role Purpose:

Reporting to the IT Client Services Manager, the IT Administrator's role is to manage the day-to-day IT support in the Client Services department for both Singapore and Asia Pacific remote offices.

Major Accountabilities:

Answer and log all support calls into the TopDesk Helpdesk System Provide 1st and 2nd level support and escalate to the next level if problem cannot be resolved Setup and provide technical support for all computers and Company's standard software issues Procurement and disposal of all IT related hardware and software Source and obtain hardware and software quotations on behalf of users Setup and provide technical support for all office and production printers Provide support for Windows account management as well as Telephony, Video Conference and Mobile devices Maintain the IT Asset Management System to ensure that all assets are recorded, updated and removed when required Requires rotational standby duty for after office hours support

Role Requirements:

Degree/ Diploma in Computer\Information Technology Minimum 2 years of system administration experience in a medium size networking environment Business fluent or native English (written and spoken) with fluency in Mandarin an added advantage Hands-on experience with one or more of the OS such as Windows and Linux Experience with MS Outlook in a Microsoft Exchange Environment Good experience in the following areas: MS Office 2021 and/or Windows 10 OS and basic switches and networking Experience in Web Content Administration and Cisco Video Conference and Endpoints would be highly regarded  Able to troubleshoot hardware and software issues with minimum supervision Good problem solver, good stakeholder engagement, team player and a strong customer oriented mindset 

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