Assistant Executive

3 weeks ago


Singapur, Singapore ST Engineering Full time

Title: Assistant Executive (Service Benefits) (DSC/ET/)

Job ID: Location:

Defence Technology Towers, SG

Description:

Assistant Executive (Service Benefits)

Job Summary

Responsible for administering and addressing queries related to Compensations, Gratuity, Post-Retirement Medical Benefits and Monthly Pension.

Key accountabilities/Responsibilities

Compute and process payments for compensation, gratuity, pension in accordance to stipulated policies and guidelines and ensure payments are made within the Service Level Agreement (SLA). Report KPI adherence timely. Perform activities related to Post-Retirement Medical Benefits, such as claim verification, updating of payment records, preparation of recovery letters and tracking of arrears. Respond to enquiries received via email and telephone. Prepare journal entries for transactions between ministries. Prepare supporting documents to support verification exercise and audit checks. Review and update Standard Operating Procedures (SOPs)/ Work Instructions (WIs)/ Checklists/ Frequently Asked Questions (FAQs) regularly. Attend solution preview and UAT sessions; brainstorm various business scenarios to ensure correct implementation of system changes. Any other projects or work as and when assigned.

Requirements

Diploma holder or GCE ‘A’/‘O’ with few years of administrative experience Fresh Graduates may apply Good command of English Good customer service skills with experience in benefits and claims processing and/or good telephone etiquette preferred Proficient in Microsoft EXCEL and Word

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