Airfreight Supervisor

Assist the Air Operations Manager in directing and managing the Air Export team Ensure that Air Ops staff executes service agreements at, or above the customers’ standards. Manage daily operations activities and work process Efficiently handle customer’s complaints, and requirements and recommend corrective action plans Build and maintain close relationships with internal and external stakeholders Plan, monitor, and schedule rotational schedules for the Air Export team Ensure shipment requirements are met and within KPI requirements Supervisor Air Export team to provide appropriate training when required Responsible for the team’s correct and timely provision of all freight documents to customers Investigate and provide corrective action plans to non-conformance issues for exceptions and problem escalations Any other ad-hoc tasks assigned by the supervisor/management

Requirements: 

Minimum GCE 'O' level / NITEC / Diploma in Relevant Discipline Minimum 5 years of working experience in freight forwarding/logistics/supply chain industry and minimum 2 years of supervisory position Ability to multi-task, work under pressure and tight deadlines Strong knowledge of Air Operations (Import & Export) is highly preferred Willing to work at Changi Airfreight Cargo Excellent communication skills and interpersonal skills at all levels within and across the company Flexible and well organize Positive, strong analytical, planning, and organization skills Ability to work under pressure and tight deadlines Meticulous, organized, and willing to go the extra mile to deliver excellent service Work location at Changi Airfreight Cargo Complex 5.5 days (Alternate Saturday) The incumbent will represent Crane with professionalism and integrity in line with our company code of conduct and compliance policies

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