Assistant Vice President, ITID Client Services

8 months ago

Singapur, Singapore HSBC Full time

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, CTO Enablement.

Principal Responsibilities

To provide Desktop Infrastructural support and implementation of all technology/group-initiated Projects within End User Services coverage To respond to Desktop/Network/Video Conferencing incidents and service requests including IMAC (Installation, Move, Add and Change) in a timely and accurate manner To manage and prioritize all incidents/requests and escalation so as to maintain a high level of support service standard To manage assigned projects within scope, schedule and budget To act as gatekeeper against any infringement of Technology Risk and Threats, as well as an advisor on Technology requests from stakeholders Deliver and operate business services that utilize appropriate infrastructure technology solutions such that they are fit for purpose, cost efficient and highly resilient, in collaboration with business and Technology stakeholders To address/manage and improve end user customer’s expectations and experience in a demanding environment Requirements Possess good analytical/lateral thinking and desktop troubleshooting skills, good interpersonal/communication skills and customer service oriented Have high degree of ownership and responsibility in managing day-to-day processes/change and possess leadership quality Ability to perform project management tasks either as an individual or in a team Ensures the completion and full sign off of Service Acceptance Non Functional Requirement controls for new or changes to Technology services, as well as ensuring compliance to the relevant Risk Controls and Standards Ensure Service Quality Targets are met for offered client services Support peers across IT to deliver functional and department goals in line with IT strategy, priorities and budgets Must be innovative and have the initiative to perform assigned tasks Willingness to commute within the country in carrying out daily BAU activities, and to station at different office locations as and when required Ability to work with minimum supervision and perform shift/weekend/overtime works when necessary. Be self-disciplined Relevant qualification in the field of Information technology or with IT Desktop support related experience will be ideal Proficient in the use of various Microsoft Office suites of applications An inclination for systems related work is preferred

To be considered for this role, the relevant rights to work in Singapore is required.

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