Customer Service Officer, SG BU

4 months ago


Singapur, Singapore Singapore Post Full time
locationsSingPost Centre, Level 06time typeFull timeposted onPosted Todayjob requisition idR-102020

Job Description

Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner. Accurate case logging into the Customer Relationship Management system. Follow-up on all outstanding/existing cases. Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction. Report into the Customer Service Supervisor/Team Leader. Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.

Requirements:

Min GCE “O” level 1 year Customer Service experience in call center (Inbound calls)/Customer Service related industry is preferred Active listener and possesses problem-solving skills Fast learner, good team player in a fast-paced environment

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