Cards Supply Chain and Delivery Manager

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about .

Job Description

We are seeking a dynamic and experienced Cards Supply Chain and Delivery Manager to join our Spend Squad to oversee our global logistics and distribution in over 40+ countries. As part of the Spend Squad, your role will primarily focus on providing the best delivery experience by ensuring seamless and timely delivery of our physical cards into customers' hands, guaranteeing satisfaction from start to finish. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true and convenient.

This role sits under Payment Operations organisation supporting Product teams ensure that new and current products, features and processes scale efficiently and securely. 

This role is a unique opportunity to have an impact on by contributing to building and supporting operationally sustainable cross-border products and help save millions more people money. 

Here’s how you’ll be contributing to the Operations Team

Supply Chain / Delivery Optimization:

Analyze supply chain / delivery processes and identify areas for improvement to enhance efficiency and reduce costs.

Develop and implement strategies to streamline supply chain operations and optimize inventory management. centralised and distribution model for our card manufacturing footprint

Develop and implement strategies to improve delivery experience for our customers surrounding speed, transparency and cost.

Contract Negotiation:

Lead contract negotiations with suppliers to secure favorable terms, pricing, and conditions.

Collaborate with legal and procurement teams to ensure contracts are compliant and aligned with organizational objectives.

Vendor Management:

Build and maintain strong relationships with vendors, fostering collaboration and driving performance improvements.

Monitor vendor performance against key metrics and SLAs, implementing corrective actions as needed.

Conduct regular vendor reviews and assessments to evaluate performance and identify opportunities for optimization.

Data Analysis and Reporting:

Utilize analytical tools and methodologies to analyze supply chain data and identify trends, patterns, and opportunities for improvement.

Prepare and present regular reports and dashboards on supply chain performance, highlighting key insights and recommendations.

Risk Management:

Identify potential risks and disruptions within the supply chain and develop mitigation strategies to minimize impact.

Monitor market trends, geopolitical factors, and other external influences that may affect supply chain operations.

Provide operational support

Work closely with our Cards Operations team to orchestrate the seamless flow of logistics and daily processes to ensure the timely and efficient delivery of cards to our customers

Act as the first level escalation point from Operational teams if they are facing blockers on delivery operational matters

This role will give you the opportunity to: 

Make an Impact  - You’ll help to optimize our supply chain operations that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero

Challenge Yourself  - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

Inspire Teams  - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems

Work Globally -  You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5000+ Wisers with 100+ nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done

Qualifications

A bit about you:

You are a  Singaporean Citizen/ Permanent Resident of Singapore

You have prior experience in  managing the delivery of physical products to end-user customers

You hold a  strong understanding of the logistics domain and execution of the delivery supply chain  and its related tools that could streamline transportation and inventory maintenance

You’re  well-experienced in global vendor management.  You have worked with vendors that are located in or one that serves multiple countries. You are able to ensure alignment and foster closer collaboration between organisation and vendors

You possess  strong analytical skills  by using data-driven insights for process optimization. You  define your priorities according to data and customer needs . Before you start a project you understand what success looks like and track your progress towards this vision.

You have relevant experience working in operations and led cross functional projects that  drive efficiency and scaling of manual work

You understand  operational risks and are able to mitigate them proactively

You are  humble, self-aware, positive and solution-driven . You admit when things don't go well and share learning with the team

You have excellent written and verbal  English  skills

You are  flexible  with your working hours to work with teams in different time zones

You’re a great communicator, straight up, clear and honest. You can  adapt your communication style  to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to

You enjoy being part of an inspiring team environment where  ideas are shared and openness is valued.  You’re comfortable and composed when either giving or receiving feedback. You’re eager to provide mentorship where needed. 

You’re proactive and a  great relationship builder,  experienced at working closely with external partners as well as product development teams, including product managers and engineers

Some extra skills that would be awesome:

You have a Payments / Cards Operations background

You know how to use different processes improvements methodologies

Additional Information

About this role: 

Based in  Wise's Singapore Office

Must be comfortable with travelling for work

Salary:  Starting from 7,400 SGD gross monthly

RSUs

If you're interested in the position,please apply by  submitting your CV and cover letter.

In the cover letter, please bring an example of how you have improved delivery processes while highlighting your strong understanding and execution of the domain.  Please attach your cover letter as part of your resume, or under the "message to the hiring team" segment. 

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We’re proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer’s needs and make sure we leave no-one behind on our journey to mission-zero.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit .

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