Senior Strategic Project
6 months ago
Position Summary
The candidate will collaborate between stakeholders (end-users, vendors etc) to optimize our system and processes to drive innovation and business objectives.Role and Responsibilities
Create and plan efficient timeline to deliver projects / process / systems. Work with the stakeholders of the systems to understand operational requirements and provide solutions Conduct thorough system testing and debugging to ensure systems work in accordance with requirements Conduct routine and non-routine end-to-end process analysis to look for opportunities for improvements Provide trainings to all End-Users (including Call Centre/Service Centre) for new system/process implementation. Work with Service Network PICs to achieve operational efficiency Provide technical support to end-users and assist in problem resolution.Skills and Qualifications
Minimum 5 year working experience in Data Analysis/System Support Experience in Consumer Electronics/Customer Service industry is preferred but not compulsory Communication skills to liaise with relevant stakeholders Working knowledge of Microsoft Office, Word and ExcelSamsung Electronics’ environmental management philosophy derives from our core purpose of contributing to human life, with respect for nature. Our 2050 goal of net zero carbon emissions entails a reduction of Scope 1 and 2 emissions, making our products more energy-efficient, and maximizing resource circularity across the product lifecycle. To discover more, please visit our newsroom: Samsung Electronics Announces New Environmental Strategy – Samsung Global Newsroom
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