Host/Hostess - Blue Pearl

4 months ago

Singapur, Singapore Marina Bay Sands Full time

Get a 2 months base salary* sign-on bonus, simply apply to join our F&B team from now till 31 March 2022


JOB SCOPE

Be responsible for taking reservations, answering the phone, responding to any guest requests. Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest. Provide friendly, excellent service to all Guests by escorting them to their respective seats. Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant. Personalize each guest experience by using the guests’ names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants. Thank Guests for patronizing the Restaurant as they leave. Maintain the Guests’ profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc. Relay all Guest comments to the Manager and Assistant Manager. Carry out any other duties as assigned by the supervisor. Involved in training program. Understand the customer, who they are, their expectations and how to effectively manage their part of the overall service experience to ensure repeat custom. Communicate relevant information regularly, efficiently, and concisely to the team and manager. Have comprehensive knowledge of the menu, ingredients, taste, appearance, and food preparation. Know the sequence of service as outlined in the service manual / handbook. Communicate any potential guest issues / complaints to the MOD. Clean and always maintain physical work area and perform sidework duties as per the SOP. Maintain high grooming standard following Marina Bay Sands guidelines. Attend line-ups with other staff and review all information pertinent to the day’s business.

JOB REQUIREMENTS

Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage. Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality Organization. Able to work on rotating shifts, weekends & public holidays. Possess a well-groomed, clean and professional appearance.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

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