Customer Operations Quality Assurance
7 months ago
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description: Perform analysis on quality errors, present research to gain acceptance, plan and execute quality improvement actions based on the Quality Assurance Scorecard. Understand the key drivers of customer satisfaction, identify opportunities, and determine strategies to improve overall service. Conduct additional real-time sampling in order to review Customer Service Agents' service quality. Responsible to observe the Customer Service Agent in order to find the root cause of finding and give the support needed. Facilitate regular calibration sessions to ensure consistency in quality requirements and standards. Provide regular coaching for Customer Service Agents, in order to maintain and improve the service quality. Requirements: Min. Bachelor's Degree in any major At least 1.5 - 2 year of working experience in Customer Service as Quality Assurance (Team Lead is welcome to apply) Familiar with Microsoft Excel or Google Spreadsheets Critical thinking and problem-solving skills. Self-starter with a strong sense of curiosity. Good team player with a positive attitude and a strong sense of integrity and responsibility. Exposure to a strong customer-oriented environment & must be quality service oriented. Ability to work in a fast-paced and dynamic environment Willing to work from the office (Solo) with a 6-month contract-
Customer Quality Assurance Engineer
7 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionObjectives of the position: This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer...
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Customer Quality Assurance Engineer
7 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeObjectives of the position: This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling...
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Senior Quality Assurance
8 months ago
Singapur, Singapore Shopee Full timeSenior Quality Assurance Department Operations LevelExperienced (Individual Contributor)LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...
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Quality Assurance Engineer
6 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionObjectives of the position: This role is for the validation of Customer technical requirements by means of inspection of In-coming goods and release lots in SAP with defined usage decisions. Testing of ISIR samples (type test) for product approval process (power, control & data cable) with compliance to Lapp standards and verify compliance to...
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Quality Assurance Manager
2 months ago
Singapur, Singapore Survitec Full timeVacancy Title:Quality Assurance Manager Vacancy Location: Senoko, Singapore Engagement Type: Permanent, Full Time The Role: Here at Survitec, we are currently recruiting for a Quality Assurance Manager to join our team based in Senoko, Singapore. As Quality Assurance Manager, you will focus on the effective deployment, development,...
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Outgoing Quality Assurance Manager
7 months ago
Singapur, Singapore SSMC Full timeSSMC (Systems on Silicon Manufacturing Company Pte. Ltd.), is a Joint Venture between NXP and TSMC. We offer flexible and cost effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes. At SSMC , every career journey is unique and...
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Head of Quality Assurance
3 months ago
Singapur, Singapore Takeda Full timeDescription Company Profile: Takeda's Singapore biologics manufacturing facility focuses on manufacturing potentially life-saving medicines for patients suffering from rare blood disorders such as Hemophilia A and B. As part of the company’s Biologics Operating Unit network, the site is Takeda’s only biologics drug substance manufacturing...
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Quality Assurance Engineer
7 months ago
Singapur, Singapore Akribis Systems Full timeJob Description Track in-process quality-related issues and incidents in master issue list and periodically report on trends, insights, and closure status to BU management. Understand and classify issues into discipline such as quality, operational, design, etc. Host post-mortem discussion during each project closure to review issues and identify...
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Quality Assurance Manager, APAC
6 months ago
Singapur, Singapore Align Technology Full timeAbout this opportunity The APAC Regulatory and Quality Assurance Department has a position in APAC for a Quality Assurance (QA) Manager to support the region Quality Management System. This role will lead, establish, maintain, coordinate and support APAC Quality Assurance in meeting Align’s Quality goals via an effective Quality Management System to ensure...
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Quality Assurance Engineer
6 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeObjectives of the position: This role is for the validation of Customer technical requirements by means of inspection of In-coming goods and release lots in SAP with defined usage decisions. Testing of ISIR samples (type test) for product approval process (power, control & data cable) with compliance to Lapp standards and verify compliance to the...
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Quality Assurance Engineer
6 months ago
Singapur, Singapore Amazon Asia-Pacific Holdings Private Limited - D43 Full timeDo you want to own cutting-edge technology, solve new problems that didn’t exist before, and have the ability to see the impact of your successes?Amazon is shaping the future of digital video entertainment. We seek engineers who can help us shape and develop new video streaming capabilities for Amazon. This is an exciting opportunity for a rock-star...
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Quality Assurance Specialist
3 months ago
Singapur, Singapore Amaris Consulting Full timeJob description Mission Description: Review and authorize the release of products and raw materials to ensure compliance with Quality standards. Provide Quality oversight during the manufacturing process to ensure adherence to established protocols. Conduct GEMBA walks and GMP inspections to assess compliance and...
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Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will join the Quality Assurance Department within Safety, Security and Quality Division. He/She will be instrumental in ensuring that our operations are conducted in accordance with established procedures that are based on regulatory requirements, company procedures and operational safe practices. He/She will work...
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Manager, Operations Assurance
7 months ago
Singapur, Singapore United Overseas Bank Full timeManager, Operations Assurance Posting Date: 09-May-2023 Location: Alexandra, Singapore, Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate...
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Manager, Operations Assurance
7 months ago
Singapur, Singapore United Overseas Bank Full timeManager, Operations Assurance Posting Date: 16-May-2023 Location: Singapore (City Area), Singapore, Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...
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Intern - Quality Assurance
7 months ago
Singapur, Singapore 1853 Beecham Pharmaceuticals (Pte) Limited Full timeEducation required: Bachelor in Chemistry or Chemical Engineering or related field Other requirements: Must be enrolled at a University for the duration of your Internship Language requirement: Written and spoken fluency in English Expected Start Date: May/June 2024 Application deadline: We will close this vacancy when we have enough...
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Singapur, Singapore United Overseas Bank Full timeQuality Assurance and Control Manager, Group Retail Operations Posting Date: 17-May-2023 Location: SG Company: United Overseas Bank Limited About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North...
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Senior Executive
1 month ago
Singapur, Singapore Cultivar Asia Pte Ltd (EA License 19C9782) Full timeJob Title Senior Executive / Assistant Manager (Systems and Quality Assurance) Location Singapore Our client, an international school in the education sector is seeking a Senior Executive/Assistant Manager to support the implementation and management of quality assurance frameworks, compliance systems, and data protection measures across its operations. This...
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Quality Assurance Specialist
3 months ago
Singapur, Singapore Amaris Consulting Full timeJob description Mission Description: Oversee Quality compliance in validation processes, with an emphasis on Data Integrity. Collaborate with Subject Matter Experts to conduct gap analyses and risk evaluations prior to qualification efforts. Participate in investigations of validation discrepancies, aiding in the...
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Engineer, Quality Operations
1 month ago
Singapur, Singapore SG11 CIBA VISION Asian Mfg & Log Pte Ltd Company Full timeAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our...