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Customer Operations Quality Assurance
4 weeks ago
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description: Perform analysis on quality errors, present research to gain acceptance, plan and execute quality improvement actions based on the Quality Assurance Scorecard. Understand the key drivers of customer satisfaction, identify opportunities, and determine strategies to improve overall service. Conduct additional real-time sampling in order to review Customer Service Agents' service quality. Responsible to observe the Customer Service Agent in order to find the root cause of finding and give the support needed. Facilitate regular calibration sessions to ensure consistency in quality requirements and standards. Provide regular coaching for Customer Service Agents, in order to maintain and improve the service quality. Requirements: Min. Bachelor's Degree in any major At least 1.5 - 2 year of working experience in Customer Service as Quality Assurance (Team Lead is welcome to apply) Familiar with Microsoft Excel or Google Spreadsheets Critical thinking and problem-solving skills. Self-starter with a strong sense of curiosity. Good team player with a positive attitude and a strong sense of integrity and responsibility. Exposure to a strong customer-oriented environment & must be quality service oriented. Ability to work in a fast-paced and dynamic environment Willing to work from the office (Solo) with a 6-month contract-
Customer Quality Assurance Engineer
2 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionObjectives of the position: This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer...
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Customer Quality Assurance Engineer
4 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionObjectives of the position: This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer...
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Quality Operations Specialist
2 weeks ago
Singapur, Singapore ABBVIE OPERATIONS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesPurposeSupport site management in overseeing the quality system execution in the manufacturing and production areas consistently.Observe, document, discuss, and report any quality issues related to the manufacturing process.Ensure the highest quality and compliance of released batches at the AbbVie Operations Singapore, Tuas Singapore...
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Customer Quality Assurance Engineer
2 months ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeObjectives of the position: This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling...
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Customer Quality Assurance Engineer
4 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeObjectives of the position: This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling...
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Quality Operations Specialist
4 weeks ago
Singapur, Singapore ABBVIE OPERATIONS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesPurpose Assist site management to oversight the quality system execution on the manufacturing and production areas at all times. Observe, document, discuss, and report quality adverse events related to the manufacturing of the product. Responsible to ensure highest quality and compliance of released batches at the AbbVie Operations...
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Quality Operations Specialist
4 weeks ago
Singapur, Singapore ABBVIE OPERATIONS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesPurpose Assist site management to oversight the quality system execution on the manufacturing and production areas at all times. Observe, document, discuss, and report quality adverse events related to the manufacturing of the product. Responsible to ensure highest quality and compliance of released batches at the AbbVie Operations...
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Quality assurance engineer
2 weeks ago
Singapur, Singapore WORLDWIDE COMPUTER SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesProduct Testing: Conduct thorough testing of both old and new computer hardware products, such as desktops, laptops, motherboards, and IT/computer accessories, to ensure they meet required performance and reliability standards.Inspection and Evaluation: Inspect incoming used/old computers, laptops, and tower/rack servers for any...
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Quality assurance engineer
4 weeks ago
Singapur, Singapore WORLDWIDE COMPUTER SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities1. Product Testing: Conduct thorough testing of old and new computer hardware products, including desktops, laptops, Motherboard, and IT/Computer accessories, to ensure they meet performance and reliability standards.2. Inspection and Evaluation: Inspect incoming used/old computer, laptops and Tower/Rack server inventory for defects...
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Quality assurance engineer
4 weeks ago
Singapur, Singapore WORLDWIDE COMPUTER SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities1. Product Testing: Conduct thorough testing of old and new computer hardware products, including desktops, laptops, Motherboard, and IT/Computer accessories, to ensure they meet performance and reliability standards.2. Inspection and Evaluation: Inspect incoming used/old computer, laptops and Tower/Rack server inventory for defects...
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Senior Quality Assurance
2 months ago
Singapur, Singapore Shopee Full timeSenior Quality Assurance Department Operations LevelExperienced (Individual Contributor)LocationSingapore The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...
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Quality Assurance and Quality Control
2 weeks ago
Singapur, Singapore Siemens Pte Ltd Full timeWe empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team. The Quality...
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Quality Assurance Specialist
3 months ago
Singapur, Singapore AIG Full timeYour contribution at AIGAs a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.This role requires the candidate to work in a team of Quality Assurance Specialists, reporting to the Quality & Training...
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Quality Assurance Manager
2 weeks ago
Singapur, Singapore St Engineering Info-security Pte. Ltd. Full timeST Engineeringis a global technology, defence and engineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence and...
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Quality Assurance Specialist
2 months ago
Singapur, Singapore AIG Full timeYour contribution at AIGAs a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.This role requires the candidate to work in a team of Quality Assurance Specialists, reporting to the Quality & Training...
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Registrar and Quality Assurance Officer
4 weeks ago
Singapur, Singapore SISH INSTITUTE PTE. LTD. Full timeRoles & ResponsibilitiesReports to Dean / Executive Director and management on student administrative matter. REGISTRAR Responsible for student administration, support and records Supervises and manages the Registrar’s Office to ensure smooth operation and provide quality service to all stakeholders Oversees student support services to provide caring...
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Quality Assurance Engineer
6 days ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionObjectives of the position: This role is for the validation of Customer technical requirements by means of inspection of In-coming goods and release lots in SAP with defined usage decisions. Testing of ISIR samples (type test) for product approval process (power, control & data cable) with compliance to Lapp standards and verify compliance to...
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Executive, Quality Assurance
2 months ago
Singapur, Singapore DKSH Full timeLead in Quality Operations (QO) on Controlled Drug process. - To manage all the required QA inspections, controls and verifications for Controlled Drug to ensure compliance of warehousing processes from inbound to outbound to SOP/ WI, clients’ and /or regulatory requirements - To verify quality defects / quarantined products. - To perform...
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Executive, Quality Assurance
2 weeks ago
Singapur, Singapore DKSH Full timeLead in Quality Operations (QO) on Controlled Drug process. To manage all the required QA inspections, controls and verifications for Controlled Drug to ensure compliance of warehousing processes from inbound to outbound to SOP/ WI, clients' and /or regulatory requirements To verify quality defects / quarantined products. To perform self-inspection /...
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Outgoing Quality Assurance Manager
3 weeks ago
Singapur, Singapore SSMC Full timeSSMC (Systems on Silicon Manufacturing Company Pte. Ltd.), is a Joint Venture between NXP and TSMC. We offer flexible and cost effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes. At SSMC , every career journey is unique and...