Senior Analyst, Operations Management

3 weeks ago


Singapur, Singapore WSAudiology Full time

Driven by the passion to improve the quality of people’s lives, WS Audiology continues to grow as the market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation to reach more people, more effectively.

If you are passionate about driving operations projects or thriving on optimizing processes to enhance operational efficiency and performance, we have an exciting opportunity for you

As part of our Global Operations PMO team, you will be responsible for managing and supporting countries utilizing harmonized global template processes. Your primary focus will be on ensuring consistent delivery performance and operational efficiency while maintaining effective visibility.

Key responsibilities:

Identify, support, and develop business cases and opportunities for process improvementExecute process changes, including the development of system change requirements, testing, training, deployment, and migration supportRegularly engage with supported countries to address challenges, identify emerging needs, and drive continuous improvement initiatives aimed at delivering superior services effectively and efficientlyAddress Global Process Governance requirements and adapt processes across WSA's systems by evaluating various methodologiesProvide training, guidance, and support to colleagues from other departments to foster knowledge growth and align processes and system usage throughout the organization.

Candidate Profile:

Bachelor’s degree in industrial engineering, Supply Chain, Service Excellence, or Process or Business Analytics3 years of relevant working experience with experience working on cross-border/cross-cultural global projectsProficiency in developing processes within ERP and/or MES systemsKnowledge of process re-engineering or optimization initiativesWillingness to travel extensively (>30-40%) for project engagements.
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