Product Management Intern

8 months ago


Singapur, Singapore PRISM+ Full time

Key Responsibilities

Application Testing and Test Case Management:

  • Create and maintain detailed test plans and test cases based on application requirements and user stories.
  • Conduct thorough functional testing of the smart home application.
  • Perform compatibility testing on various devices and platforms.
  • Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

  • Evaluate the user interface (UI) and user experience (UX) of the application.
  • Provide feedback and recommendations to enhance the overall UI/UX design.
  • Work with the design team to implement UI/UX improvements.

Application Improvement:

  • Collaborate with the development team to identify areas for application improvement.
  • Assist in conducting usability testing and gathering user feedback.
  • Document and report software bugs and issues for resolution.

Data Analytics:

  • Collect and analyze user data to gain insights into application usage and performance.
  • Assist in developing and maintaining data dashboards and reports.
  • Contribute to data-driven decision-making processes to improve the application.

Operational Support:

  • Monitor the application's operational performance and availability.
  • Assist in identifying and resolving operational issues and disruptions.
  • Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

  • Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
  • Provide clear and meticulous solutions to customer problems.
  • Escalate complex issues to the appropriate team members when necessary.

User Training:

  • Assist in creating user guides and tutorials for the application.
  • Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

  • Maintain comprehensive records of customer interactions and resolutions.
  • Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

  • Handle various ad hoc tasks and projects as assigned by the team or management.
  • Adapt to new challenges and contribute to the overall success of the department.

Requirements

  • Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
  • Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
  • Familiarity with testing methodologies and tools
  • Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
  • Effective communication skills, both written and verbal.
  • Ability to work well in a collaborative team environment.
  • Eagerness to learn and adapt in a fast-paced, dynamic work environment

Benefits

What We Offer:

  • Valuable hands-on experience in a startup environment
  • Collaborative and dynamic work culture
  • Opportunity to make a meaningful impact on the company
  • Potential for future employment opportunities


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