Executive, Access Control

4 weeks ago


Singapur, Singapore Nanyang Technological University Full time

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.
 

Responsibilities

Ensure timely and accurate handling of access control requests requests received by the Service Desk

Monitor performance of automation solutions implemented, address issues and exceptions, perform first level debugging when automation fails and execute manual workarounds until a fix to be implemented

Generate daily, weekly, monthly system reports for users

Serve as the primary contact for receiving feedback and addressing issue and escalate these matters to the appropriate parties, while offering suggestions on potential improvements and recommended solutions

Support the audit of functional teamsInvolve in creation of dashboard for management reportingSupport in troubleshoot for functional issues in system and automation solutionExecute manual workarounds when necessaryHandle customer’s feedback and ensure prompt and effective resolutionEnsure access control procedures, work instructions and configurations are accurately documented and up-to-dateMeeting of service level agreementSuggest improvement opportunities achieved by process re-design, automation development or system enhancementBe the subject matter expert on Access Control operations and provide knowledge sharing as appropriate and develop capabilities within the team, function and organisation

Exposure to improvement projects and automation development opportunities

Requirements

Diploma in Computer Engineering, Information Technology, Business Information SystemService Desk OperationsAccess Control OperationsHands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre, ServiceNowSome experience in low-code platform e.g. UiPath, Outsystems, Power Query or demonstrated willingness to learnGood interpersonal, communication, and organization skills.Experience in programming is an advantage

Only shortlisted candidates will be notified.

Hiring Institution: NTU

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