Senior lyf Guard

8 months ago

Singapur, Singapore Ascott International Management Pte Ltd Full time

Job Description

The Senior lyf Guard is responsible for assisting the lyf Champion in managing the team of lyf Guards, in addition to performing the role of a lyf Guard. He/she is a multi-faceted community leader, who revels in creating an inclusive and collaborative community at lyf.

Major duties & responsibilities:

Take care of all residents from arrival until departure without imposing themselves on the residents by:

Assisting lyf residents with their check-in (via mobile app or kiosk)

Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

Explore the various functions of the app with residents

Mobile key, how to message lyf Guards, make ancillary purchases (if available)

Handling guest queries

Facilitating communication and requests

Handling resident queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, local events, etc.

Dealing with complaints from residents and ensuring that residents are appeased

Conducting tours for lyf residents and potential residents, as well as business partners.

Handling resident related correspondences

Ensure operational efficiency by:

Monitoring record of room availability using the hotel's property management system (PMS)

Ensuring that processes carried out by the lyf Guard team adheres to corporate guidelines

Performing book-keeping activities whenever necessary

Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

Handling walk-ins, emails, and phone enquiries.

Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors

Ensuring that there is sufficient stationery and marketing collaterals

Reviewing activities in the lyf Guard team, improving the department, and enhancing efficiency.

Ensuring all resident refunds through credit cards are submitted to Finance on a timely basis.

Create an inclusive and collaborative community by:

Noticing guest preferences and managing their profiles

Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives Curate and plan calendar of events for residents

Solving resident related issues to ensure a cohesive community and to manage resident expectations

Proactively interacting with residents and providing constructive recommendations to enhance their stay experience

Benefits


Flexible benefits with comprehensive medical coverage for self and family Training and development opportunities Subsidised rates at Ascott serviced residences- Strong advocate of staff volunteerism Wellness programmes

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