Boutique Manager, IWC

Found in: Talent SG C2 - 7 days ago


Singapur, Singapore IWC Full time

Mission:
The IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion in networking and community building. He/She can run the business in a self-dependent way performing high integrity. He/She can drive and manage the boutique sales, staff, clients and operations. The IWC Boutique Manager will play a critical role in the organization and representation of the brand by promoting its values within the market.

Responsibilities:

Business Performance & Operations
▪ Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
▪ Analyze performance to identify business needs and turn them into individual actions and objectives
▪ Lead the team to successfully implement and achieve business growth in new retail channels
▪ Ensure operations comply with company policy while consistently improving the functioning of the boutique.
▪ Maintain boutique image according to the brand’s standards
▪ Build and maintain strong collaboration with stakeholders as well as office team

Client Experience & Development
▪ Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided

▪ Lead the team to host clients with the ability to establish strong relationships

▪ Execute service excellence to increase client satisfaction and retain customer loyalty

▪ Establish brand and boutique presence in the market, propose local events through continuous networking, capture competitive market share through community outreach
▪ Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience
▪ Manage client database by applying IWC’s guidelines

People Development
▪ Identify and recruit new talents, compose and retain a high performing team
▪ Lead by example demonstrating passion towards IWC, know our brand’s products, mission and value
▪ Conduct in-store training, coaching and daily briefs
▪ Build individual objectives and development plans
▪ Conduct one-to-one coaching sessions to review performance and provide constructive feedback
▪ Oversee annual review process for boutique staff, assess team and individual performances

Profile:
▪ Strong entrepreneurial spirit, leadership skills and sales skills
▪ Excellent communicator who is passionate in building relationship and networking, with strong social skills
▪ High emotional intelligence and general education
▪ Ability to positively lead, coach and develop talents / team members from different backgrounds
▪ Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
▪ Strong sense for client satisfaction, luxury experience, etiquette and human behavior
▪ Manifest customer centricity mindset in all aspects of the business
▪ Open and outgoing personality
▪ Team player with good interpersonal competences and empathy
▪ Fluent in local language and English and ideally one more relevant tourist language
▪ 4-5 years of boutique management experience or equivalent experience in hospitality
▪ Applicants with background in luxury retail sales or hospitality preferred

Recruitment Process – Validation Levels:
1. Local Market: Talent Acquisition Partner, 
2. Local Market: Retail Manager and Commercial Director
3. Local Market: Managing Director


  • Client Advisor

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore IWC Full time

    How will you make an impact? HOW WILL YOU MAKE AN IMPACT? Achieve targets together as a team while adhering to Maison’s directives Active participation in your role and ensuring smooth operations daily Build long term relationship with clients by creating exceptional and unexpected client experience Be the Brand Ambassador of IWC Schaffhausen by...

  • Boutique Manager

    Found in: Talent SG C2 - 6 days ago


    Singapur, Singapore Van Cleef & Arpels Full time

    Do you match with the profile? Do you have a rich experience in the luxury retail market, with a passion for High Jewelry, Arts & Culture? Are you results driven, understands and able to create exceptional client experience to drive boutique performance? Do you demonstrate exceptional people management skills, able to inspire and develop your team...

  • Boutique Manager

    Found in: Talent SG C2 - 6 days ago


    Singapur, Singapore Chaumet International SA Full time

    Position Key Duties & Responsibilities 1. Sales Management Achieve and exceed boutique sales target by setting sales targets to the team and leading the team with sales strategies Review and analyze business results to propose action plan Conduct research on market trends and competitors' sales to share with management Be responsible for...

  • Assistant Boutique Manager

    Found in: Talent SG 2 C2 - 5 days ago


    Singapur, Singapore QUANTUM LEAP CAREER CONSULTANCY PTE. LTD. Full time

    Roles & ResponsibilitiesOur client is currently seeking an Assistant Boutique Manager to support the Boutique Manager and management for this APAC region.High End Luxury Retail BrandAttractive Remuneration PackageGreat company benefitsLocation: Town/CentralPermanent/Full Time Position; 5-days work weekJob Responsibilities: Responsible for the optimization...

  • Social Media

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore The Boutique Group of Companies Pte Ltd Full time

    The Boutique Group of Companies is a Singapore-based organization consisting of four companies: Boutique Education Pte Ltd, Host Events Pte Ltd, Frenchic Pte Ltd, and Bertie x Odie Pte Ltd. We are currently seeking a motivated and detail-oriented individual to join our team as a Marketing Assistant. In this role, you will support our marketing efforts across...

  • Business Development Intern

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore The Boutique Group of Companies Pte Ltd Full time

    The Boutique Group of Companies is a Singapore-based organization consisting of four companies: Boutique Education Pte Ltd, Host Events Pte Ltd, Frenchic Pte Ltd, and Bertie x Odie Pte Ltd. We are currently seeking a motivated and customer-focused individual to join our team as a Business Development Intern. In this role, you will work across our brands to...

  • Head Educator

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore The Boutique Group of Companies Pte Ltd Full time

    Join Our Dedicated Team as a Head Educator!At The Boutique Group of Companies Pte Ltd, we are looking for a dynamic and experienced individual to join our team as a Head Educator. We are a leading end-to-end education provider for families of children of all ages in international schools in Singapore.As the Head Educator, you will play a crucial role in...

  • Retail Performance Manager

    Found in: Talent SG C2 - 2 days ago


    Singapur, Singapore Officine Panerai Full time

    KEY RESPONSIBILITIES Retail Development & Sales Analyse current network performance and propose strategies to ensure an efficient and consistent action plan across SEAO boutiques. Identify and propose new ideas & opportunities to drive sales and client engagement, with focus on regional activations. Share best practices and key learnings across...

  • Department Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Dior Full time

    Department Manager Position Management Be a leader and keep your team motivated in order to achieve exceptional results. Develop talents from your team by improving their skills. Manage the day-to-day operations of your department. Responsible for the quality of the team (uniform, grooming, service) Support given for recruiting team...

  • Department Manager

    Found in: Talent SG C2 - 7 days ago


    Singapur, Singapore Christian Dior Couture Full time

    Position Management Be a leader and keep your team motivated in order to achieve exceptional results. Develop talents from your team by improving their skills. Manage the day-to-day operations of your department. Responsible for the quality of the team (uniform, grooming, service) Support given for recruiting team and manage the integration of...

  • Training Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Piaget Full time

    KEY RESPONSIBILITIES DESIGN REGIONAL TRAINING ROADMAP Defining yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development Align Regional Training Strategy with Global Training Strategy Be a strong business partner & key contributor on regional projects, including...

  • Marketing Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Swatch Group Full time

    The company Based in Saint-Imier in Switzerland since , the watchmaking company Longines wields expertise steeped in tradition, elegance and performance. With generations of experience as official timekeeper of world championships, and as partner of international sports federations, Longines has built strong and long-lasting relationships in the world...

  • Greeter & Service Assistant

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore CHANEL Full time

    Performs as CHANEL ambassador, welcome and greet our prestige clients with the best welcoming and courteous services to ensure their shopping experience with us is a pleasant one. -Greet & welcoming clients at the entrance of the Boutique oOffer greetings to the client, understand their profiles, needs and requests (e.g. related to products, after sales...

  • Visual Merchandising Specialist

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore CHANEL Full time

    Job Purpose: This is a hybrid position who is responsible for delivering the duties of a Fashion Advisor in engaging clients in the Boutique, with a focus in driving Visual Merchandising expertise and guidelines within the Boutique to animate and reinforce brand image through Boutique window & displays to create visual excitement from the clients. ...

  • Visual Merchandising Manager, South East Asia

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Van Cleef & Arpels Full time

      Are you a good match? You have a significant experience in visual merchandising or events in the retail industry. Exposure in Jewelry/fashion retail & agency will be a plus. You have strong management skills with the ability to work on multiple projects autonomously. You are able to work in a complex and multicultural environment. You are fluent...

  • After Sales Specialist

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore CHANEL Full time

    Mission:   Engage the consumer of today and tomorrow to the brand by providing unsurpassed service to all customers in ensuring high image standards in the boutiques at all times. Job Purpose: This position is responsible to deliver the brand image through providing ultimate standard of after sales support and advice to our staff and clients in the...

  • Senior Sales Manager

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Parfums Christian Dior (PCD) Full time

    Job DescriptionYOUR IMPACT _________ To implement all short, medium, and long term strategies to facilitate the achievement of Parfums Christian Dior (Singapore, Vietnam, Indonesia & Philippines) overall retail sales objectivesLead and manage the Parfums Christian Dior sales organization (net and retail sales) with P&L responsibility to achieve the...

  • Sales Associate

    Found in: Talent SG C2 - 1 week ago


    Singapur, Singapore Zenith International Full time

    Position Job Title: Sales Associate  Department: Zenith, Southeast Asia  Location: MBS, Singapore  Reporting to: Boutique Manager, MBS  Reporting to the Boutique Manager, you will act as a brand ambassador for Zenith. Your main responsibilities are as follow: Perform sales and provide excellent customer service Follow all sales &...

  • Chaumet - Brand Ambassador

    Found in: Talent SG C2 - 2 weeks ago


    Singapur, Singapore Chaumet International SA Full time

    Position The Maison CHAUMET - since its founding in Paris in 1780, the history of Chaumet has been entwined with the History of France, since almost immediately after its founding, the Maison very quickly became the official jeweller to Empress Josephine. The High Jewellery savoir-faire of the Maison has been passed down from generations of...

  • Marketing Assistant Intern

    Found in: Talent SG C2 - 2 days ago


    Singapur, Singapore Van Cleef & Arpels Full time

    Are you a good match? You have a first experience in the retail industry in marketing or merchandising. You have excellent analytical skills and the ability to interpret data. You are able to build strong collaboration cross-department and with different stake holders. You are fluent in English. What are we expecting from you? As Marketing...