Customer Engineer
4 weeks ago
Key Responsibilities:
Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes. Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance. Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision. Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines. Able to diagnose and resolve basic technical problems.Understands and supports escalation plan. Supports seniors for Day-Day CM resolution.Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train/ OJT in primary product and platform. Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers. Develops the ability to represent Applied Materials to the customer.Uses good customer service skills at all times while maintaining a professional demeanor.Displays respect for the customer by maintaining an orderly work area. Complies with all safety procedures and consistently demonstrates safety as a value.Functional Knowledge:
Develops skills to perform basic activities in own job.Business Expertise:
Understands how the assigned duties integrate with others in the team. Develops responsibility forcustomer satisfaction within work area.Leadership:
Has no supervisory responsibilities.Problem Solving:
Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.Impact:
Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.Interpersonal Skills:
Uses communication skills and common courtesy.
Qualifications
Education:
Associate's DegreeSkills:
Certifications:
Languages:
Years of Experience:
1 - 2 YearsWork Experience:
Additional Information
Time Type:
Full timeEmployee Type:
New College GradTravel:
Yes, 10% of the TimeRelocation Eligible:
No-
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