Desktop Engineer

4 weeks ago

Singapur, Singapore Unison Consulting Pte Ltd Full time

Desktop Engineer

  • Perform asset onboarding and offboarding of end users
  • Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
  • Support all end-user desktop activities such as software upgrades, patching, computer imaging, deploying build images. Resolves issues related to desktop computing, software, and hardware
  • Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity issues, etc.
  • Handle end user concerns / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to endpoints
  • Perform Level 2 and above diagnosis / resolution on endpoints devices
  • Responsible for service requests to be constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary
  • Liaise with other support teams as required to resolve requests / issues in a timely manner
  • Perform incident/requests closure, verifying problem resolution with users and documenting resolution procedures
  • Perform monthly reporting to relevant teams and stakeholders
  • Participate in tech refresh or transformation activities
  • Consistently consult direct manager in evaluating requirements and execution
  • Support all business areas with technical expertise and provide outstanding service to end users
  • Provide special support for VIP users if necessary
  • Minimum 5 years’ experience in IT
  • Excellent knowledge to build, deploy, upgrade Windows, Mac, and automatic deployment such as WSUS, Intune, Managed Engine, MDT, Active Directory
  • Basic network infrastructure skills
  • Ability to stay calm under pressure and very well organized in advancing tasks assigned
  • Ability to communicate and supervise 3rd party vendor effectively on asset disposal, delivery, etc
  • Ability to manage asset inventory very well
  • Knowledge in ServiceNow, JIRA, Confluence
  • Strong skills in Microsoft Excel
  • At minimum, Bachelor’s Degree in IT/Computer Engineering or similar
  • Professional Certification(s): MSCA or CCNA (preferred)
  • Experience in technology refresh projects
  • Ability to create and document processes
  • Immediate availability is preferred

Experience

Education

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