Manager / Lead, Logistics Performance | APAC

2 weeks ago


Singapur, Singapore foodpanda Full time
Job Description

We are looking for a Manager / Lead, Operations to work in our regional APAC team. You will be responsible for supporting the APAC countries to provide a better experience to our customers through more efficient logistics.

What you will do

Lead a team of logistics analysts, managing regional projects across 11 APAC markets to enhance logistics performance, with a focus on improving customer experience and retention.

Optimize operational performance during market imbalances by adjusting pricing, delivery flow, and customer choice.

Transform large data sets into visualizations to inform decision-making and analyze KPIs to enhance delivery setup and overall operational performance, aiming to elevate customer experience.

Drive product strategy and feature development to enhance logistics operations.

Develop and execute the logistics strategy, challenging the status quo, and driving innovative improvements in the logistics and operations ecosystem.

Qualifications

Bachelor’s or Master’s degree in computer science, mathematics, engineering, economics, or any other quantitative field (STEM)

You have at least 5 years of work experience in operations or a high growth start-up

You have strong leadership and communication skills, work independently and are reliable

You are process-oriented and data-driven

You have strong analytical skills, ability to extract & analyze data, and presenting concise and actionable insights; SQL experience is a plus

You have a depth of knowledge of the internet and e-commerce sectors

You are driven and ambitious

You are proactive and can lead projects independently, end-to-end

You are highly proficient in spoken and written English

Experience working in high-volume fast-paced environment is preferred

You are confident and comfortable with questioning the status quo when needed

You are dynamic and adaptable to a fast-paced environment



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