Manager / Lead, Logistics Performance | APAC
2 weeks ago
We are looking for a Manager / Lead, Operations to work in our regional APAC team. You will be responsible for supporting the APAC countries to provide a better experience to our customers through more efficient logistics.
What you will do
Lead a team of logistics analysts, managing regional projects across 11 APAC markets to enhance logistics performance, with a focus on improving customer experience and retention.
Optimize operational performance during market imbalances by adjusting pricing, delivery flow, and customer choice.
Transform large data sets into visualizations to inform decision-making and analyze KPIs to enhance delivery setup and overall operational performance, aiming to elevate customer experience.
Drive product strategy and feature development to enhance logistics operations.
Develop and execute the logistics strategy, challenging the status quo, and driving innovative improvements in the logistics and operations ecosystem.
Qualifications
Bachelor’s or Master’s degree in computer science, mathematics, engineering, economics, or any other quantitative field (STEM)
You have at least 5 years of work experience in operations or a high growth start-up
You have strong leadership and communication skills, work independently and are reliable
You are process-oriented and data-driven
You have strong analytical skills, ability to extract & analyze data, and presenting concise and actionable insights; SQL experience is a plus
You have a depth of knowledge of the internet and e-commerce sectors
You are driven and ambitious
You are proactive and can lead projects independently, end-to-end
You are highly proficient in spoken and written English
Experience working in high-volume fast-paced environment is preferred
You are confident and comfortable with questioning the status quo when needed
You are dynamic and adaptable to a fast-paced environment
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