Systems Application Analyst – GO

1 month ago


Singapur, Singapore Visa Full time
Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

We are looking for talented, curious, and energetic Analysts who embrace teamwork and automation to quickly mitigate or escalate critical processing issues. A System Application Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms, and Core Systems applications in a multi-data center environment. The daily duties include monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities. You will get to see your efforts support critical processing of financial and non-financial data our clients depend on.

The Work itself:

The System Application Analyst is responsible for the management and recovery of the Visa’s Core batch applications and services which include:

  • Taking corrective actions to recover failed jobs and ensure batch processing is executed on time and to completion
  • Monitoring batch processes and addressing issues to ensure SLAs are met
  • Escalating issues appropriately based on documented processes
  • Documenting all issues following standard ITIL Incident and Problem Management processes
  • Communicating with Clients via e-mail and phone to address issues or provide status on file deliveries
  • Performing change reviews, executing change tasks, and coordinating change activity as needed
  • Assisting support teams in updating job documentation and job schedules as needed to support efficient and effective batch processing
  • Performing proactive analysis of the Visa’s complex batch schedules to detect potential problems and when required, take preventive/corrective actions
  • Performing UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces

Essential Functions

The Skills You Bring:

  • Client and customer service experience
  • Team player and a good listener
  • Strong reporting and documentation abilities
  • Excellent written and verbal communication skills and can flourish in a fast-paced environment with multiple, sometimes shifting priorities
  • Ability to work independently and to also work effectively as part of a collective team
  • Strong analytical and diagnostic skills, e.g., root cause analysis
  • Experience working directly with customer support to solve technical problems
  • Must have a strong commitment to execution, follow through and timely communication
  • Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical clients
  • Good organization skills and a high level of attention to detail

Qualifications

Basic Qualifications

  • 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience. Masters graduates must have 2+ years of relevant work experience to qualify.

Preferred Qualifications:

  • 4+ years as a support analyst function in a multi-data center environment
  • Working knowledge of Unix, Linux, Windows, z/OS and Tandem non-stop operating systems
  • Extensive working knowledge of one or more enterprise batch scheduling solutions (Example: ESP, Control-M, etc.)
  • Operational knowledge of Netcool Alerting Tool, Service Now Ticketing tool or other ticketing / alert monitoring solutions
  • Experience working with second and third level support teams to implement corrective measures and offer solutions where applicable.
  • The ability to multitask, analyze and diagnose complex issues when working with various support groups
  • A full and complete understanding in Incident, Problem and change management per the ITIL process
  • Understanding of Hadoop, Kafka, & Windows platforms
  • Functional knowledge for database for DB2, SQL, and Hadoop storage formats (Apache Spark/Apache Hive)
  • Functional experience with file transfer protocols such as FTP, SFTP and NDM
  • Functional experience Linux, and Unix platforms
  • Strong reporting and documentation skills
  • Excellent written and verbal communication skills


Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.



  • Singapur, Singapore VISA Full time

    Job Description And Responsibilities Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Commercial and Money Movement Solutions) and resolve or manage the prompt resolution of all incidents. Support project schedules and changes which can include participation in UAT testing,...


  • Singapur, Singapore IHiS Full time

    Position OverviewThe Application Support Analyst provide application support to users. The candidate poses a structured and analytical approach to the identification, diagnose and rectification of user reported issues.Role & Responsibilitiesa) Provide applications troubleshooting and on-site support. b) Log, escalate and follow through with issues. c)...


  • Singapur, Singapore Visa Full time

    Job DescriptionVisa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While...


  • Singapur, Singapore NCS Full time

    Job DescriptionWe are looking for candidates who are interested in becoming application analyst who will be trained in an industry leading healthcare solution (Epic Systems) and be given an opportunity to have deep exposure to healthcare and clinical operations.You will be part of the team that owns specific modules of the application and see through the...

  • System Analyst

    5 months ago


    Singapur, Singapore Unison Consulting Pte Ltd Full time

    We are seeking a highly skilled and experienced System Analyst to join our dynamic team in the banking sector. The ideal candidate will have a strong background in business analysis, user acceptance testing (UAT), and SQL. As a System Analyst, you will play a crucial role in bridging the gap between IT and business, ensuring that our systems and applications...


  • Singapur, Singapore VISA Full time

    Job Description And Responsibilities Global Endpoint Operations manage the Endpoint Systems that connect the Visa’s Client globally to all Core Systems and services at Visa Data Centers. The team is responsible for all technical support, Change Execution, Problem and Incident management. The administrator is responsible to ensure high availability...


  • Singapur, Singapore IHiS Full time

    Position OverviewThe candidate will assists senior team members with support the maintenance and update of an existing pharmacy Automation System. This System is the first in region to integrate different high-speed automated dispensing machines and robotics, smart conveyors and even industrial robot armatures and assembling industry. Pharmacy Automation...

  • System Analyst

    7 months ago


    Singapur, Singapore Careers@Gov Full time

    [What the role is] As a Systems Analyst, you will manage and provide support for systems as well as design and develop new applications. [What you will be working on] - You will work with your team lead, project managers, vendors and business users to deliver solutions/applications and resolve users’ problems. - You will evaluate and provide...


  • Singapur, Singapore Delaware Full time

    Careers divider Jobs divider Application Support Analyst divider Application Support Analyst no experience, some experience, consultant Singapore share on Being part of delaware means becoming part of a dynamic, horizontal company culture that prides itself on taking care of its employees. We focus on end-to-end projects that challenge...


  • Singapur, Singapore Kuok Group Full time

    Application Analyst – Automation x2Identify and analyze existing manual processes to determine automation opportunities.Collaborate with team members to design efficient and scalable automation solutions.Develop automation solutions and workflows.Develop and maintain reports and dashboards.Document automation processes comprehensively, including design...

  • System Analyst

    7 months ago


    Singapur, Singapore IHiS Full time

    Are you someone who enjoys problem solving, has a curious mind and more importantly, keen to make a difference in the future of HealthTech?If so, join us, and #ExperienceHealthTech today for a healthier SG tomorrow! Check out our IHiS video to learn more about us and our environment where you can bring your ideas to life:  IHiS HealthTech Associate...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job DescriptionMon to Thurs 8.30am - 6pm Fri 8.30am - 5.30pmThe primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.They work with business stakeholders, IT teams, and...


  • Singapur, Singapore WIPRO CONSUMER CARE SINGAPORE PTE. LTD. Full time

    Wipro Consumer Care is amongst the largest personal care product companies in Southeast Asia, it currently operates across Asia and Africa, with significant presence in Malaysia, Indonesia, Vietnam, China, Hong Kong, Singapore, the Middle East and Nigeria.Wipro Consumer Care Singapore distributes and markets a comprehensive range of personal care products,...


  • Singapur, Singapore VISA Full time

    Job Description And Responsibilities Essential Functions • Support and advocate for Visa clients comprised of financial institutions and vendors • Properly escalate incidents promptly per support guidelines and procedures • Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques...

  • Senior Systems Analyst

    7 months ago


    Singapur, Singapore IHiS Full time

    Responsibilities: Building strong rapport with business users, you will be involved in conducting requirements analysis, customization, configuration, system implementation, and training and providing on-going application support electronic-health-record (EPIC) applications. The appreciation and understanding of hospital processes will be key for your...


  • Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Mon to Thurs 8.30am - 6pm Fri 8.30am - 5.30pmThe primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.They work with business stakeholders, IT teams, and vendors to identify...


  • Singapur, Singapore IHiS Full time

    Position OverviewInstitution Business Analyst’s key role is to serve as a catalyst to transform business needs into actionable plans to improve the process or operations. This includes defining and developing business technology strategy with IT and business divisions, requirements management, solution discovery, service management, risk management and...


  • Singapur, Singapore Acronis Full time

    Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Senior Software Developer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment. As the...

  • Senior Systems Analyst

    7 months ago


    Singapur, Singapore IHiS Full time

    Position OverviewThe Business Analyst provides analytical support for the development of technology solutions that meet business needs. He / She assists senior team members with projects. He partners with stakeholders to identify, clarify, and document complex issues they are facing. He assists with the assessment of the viability and effectiveness of...

  • System Analyst

    6 months ago


    Singapur, Singapore Virtusa Full time

    System Analyst - CREQ192158 Description · Business Analysis certification (Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP)) or an equivalent certification will be an added advantage. · Hands-on experience in full project development life cycles · Past track record in business analysis,...