Merchant Success Manager
4 weeks ago
Job Description
The successful candidate will be part of a dynamic team tasked with managing partner accounts and merchants’ operations on SIA’s Digital Lifestyle Platform (Kris+).
Key Responsibilities
Manage key accounts of Kris+ by ensuring revenue and transactions growth. Monitor merchant performance, ensure merchant ROI and identify expansion opportunities Plan and execute in-app marketing campaigns for Kris+ merchants Oversee end-to-end merchant journey and operational processes on Kris+. Lead and execute merchant onboarding, training and setup, merchant data management and development of merchant training materials Drive overall merchant adoption and success of platform. Manage the team that performs visits to merchant outlets. (The team provides timely operational support by helping cashiers to troubleshoot app issues and/or liaise with the Kris+ IT team to investigate and resolve the problem.) Propose and contribute to enhancements (process/ tech) to improve the merchant journey Provide valuable insights from the ground and market intelligence e.g. competitors’ and/or trending sales and marketing activitiesRequirements
Possess a bachelor’s degree in any discipline 2 to 5 years of relevant experiences, preferably in account management, merchant success or customer success teams Able to work effectively in a team Good communication skills, self-motivated and able to manage multiple stakeholders across multiple functions Passionate about delivering success and promised value proposition to the ecosystem players Experience in executing in-app marketing campaigns and experience using Canva will be advantageous.-
Merchant Success Manager
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Singapur, Singapore Singapore Airlines Full timeJob DescriptionThe successful candidate will be part of a dynamic team tasked with managing partner accounts and merchants' operations on SIA's Digital Lifestyle Platform (Kris+). Key Responsibilities Manage key accounts of Kris+ by ensuring revenue and transactions growth. Monitor merchant performance, ensure merchant ROI and identify expansion...
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