Functional Ba

4 weeks ago


Singapur, Singapore Nityo Infotech Full time
Key Responsibilities- Collaborate with Business Product Owner/ Specialists to ensure all aspects of the business requirements are defined and analysed - Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” business/operations processes/capabilities based on the agreed requirements and / or function points in alignment with the strategicdirection- Responsible to analyse and define detailed functional and non-functional requirements based on business requirements- Undertake scoping and evaluation of new initiatives and perform impact assessment/estimation for Change requests- Monitor and manage risks /issues related to requirements and scope creep- Lead and collaborate with cross-functional and technical teams including system analysts, solution architects, technology development teams and testing teams in defining/clarifying/finalizing requirements- Work with Test Manager to translate business requirements into test scenarios- Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)- Support Business T&O leads on pre-project planning, project management and closure activities Key Requirements- At least 10 years of experience in banking, financial services, Insurance or Telecommunication industries - Must have strong SME knowledge and experience in Unified Communication Systems like Voice Telephony, IVR, Live Chat, Auto Dialer, Call Recording, Work Force Management, Quality Management Systems, etc - Experience in working as SME in Avaya, CISCO, Genesys Unified Communications systems is a plus - Strong experience in process re-engineering in the areas of Contact Centre, Telesales and Collections- Retail product knowledge CASA, Loans (Secured/Unsecured). - Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills- Familiar with change management processes and project management fundamental

Experience Required

6 - 9 Years

Industry Type

IT

Employment Type

Contract

Location

Singapore


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