IT Executive

Job Description

The IT Executive II is a key member of Care Corner's internal IT team responsible for the support of PC & peripherals, network and enterprise systems used in Care Corner Singapore and Care Corner Senior Services. This role will work closely with the end-users, internal IT team, outsourced Level 1 helpdesk support service, as well as vendors/service providers via back-to-back support arrangements.

Reporting to the Head of IT and Digitalisation, the IT Executive II has both technical and non-technical responsibilities.

On the technical front, the IT Executive II will be supporting IT hardware and network (e.g. PCs, printer and network equipment) as well as administration of Microsoft 365 and related applications (including Exchange, Sharepoint and Teams phone), Entra and Azure Portal, Intune Management Portal, Salesforce, cloud backup solutions, and other SaaS solutions. There are regular tasks such as the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports. This role will also manage projects, such as relocation or upgrade of office networks, and migration of telephony systems. The IT Executive is also expected to assist with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.

On the non-technical front, this role will assist with IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.

RESPONSIBILITIES

Specific responsibilities for this role include:

Supporting the running, administration, update, and documentation of Care Corner's IT environment, such as but not limited to, PCs & peripherals, network, Microsoft 365, Azure, Entra, Intune, cloud backup solutions and Salesforce.Assisting with the monitoring and follow-up of system resources and alerts, including site availability, vulnerabilities and DNS records, and also Helpdesk tickets & reports.Managing projects, such as relocation or upgrade of office networks, and migration of telephony systems.Assisting with the research, development, troubleshooting and maintenance of low-code/no-code applications such as Power Automate & PowerBI.Assisting with non-technical activities, such as IT sourcing and procurement, vendor management, project and system documentation, user training, policy enforcement, contract, license and subscription management, billing, and IT asset management.Undertaking any other technical or non-technical activities that may be required from time to time.

REQUIREMENTS

Tertiary qualification in information technology or equivalent together with relevant experience in network and system administration and support, especially on Microsoft 365 & related applications, and Salesforce.A positive attitude & enthusiasm towards problem-solving, research, learning and application of knowledge.Meticulous, proactive and timely in above-mentioned responsibilities.Excellent team-worker, yet independent in troubleshooting issues and/or finding/proposing solutions.

Qualifications

Tertiary qualification in information technology or equivalent together with relevant experience

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