TikTok Shop
1 month ago
About the team
Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Service Solution Projects Lead to be responsible for product and workflow team management. The team will be responsible for the knowledge production of Global Contact Centers, from working processes to policies to empower global operations equipped with the correct knowledge. Responsibilities- Lead a team to drive, manage, prioritize and follow-up on all product requests.- Understand problems, policies, and risks, translating them into solutions that improve processes and workflows across internal and external teams.- Utilize rapid, agile development techniques to create content for a rapidly changing environment.- Facilitate tech changes and updates, create and maintain system documentation, and provide training and support to team members and others as needed.- Effectively manage project and stakeholder meetings, driving discussions to conclusion, and keeping programs on track.- Proactively identify problems and opportunities, perform root cause analysis, and make a significant impact.Minimum Qualifications- Bachelor's degree or equivalent practical experience.- 4+ years of experience in a service or experience management consulting role.- Experience in program management and ability to manage large, complex programs and drive change.- Strong leadership skills, with the ability to thrive in ambiguous situations and in a matrix environment.- Ability to effectively engage with leadership, facilitate discussions on complex topics, influence stakeholders, and reach agreements. Preferred Qualifications- Strong understanding of the eCommerce industry or marketplace platform trends and best practices.- Demonstrated success in driving innovation and process improvement initiatives within consulting projects.- Experience in consulting, delivering advisory services, extended workforce, and people management.- Ability to work well as part of a team and process all business requests in a simultaneous way.
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team TikTok Shop Creative Team produces visual design and UX design that improves TikTok Shop user experience for campaigns, social, design team is comprised of world-class visual designers, 3D experts, motion designers and UX designers. We have a passion for, and deep knowledge of TikTok as a platform, and are full of ideas that will help propel...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
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TikTok Shop
1 month ago
Singapur, Singapore TikTok Full timeAbout the team As the Ecommerce Content Policy leader, you will be responsible for mentoring a team of Ecommerce Content Policy Managers that develop policies, run programmes, and drive operational optimisation to improve users' live-shopping experience. You are highly analytical, able to articulate and defend Ecommerce content policy philosophies,...
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TikTok Shop
7 days ago
Singapur, Singapore TikTok Full timeAbout the team As the Ecommerce Content Policy leader, you will be responsible for mentoring a team of Ecommerce Content Policy Managers that develop policies, run programmes, and drive operational optimisation to improve users' live-shopping experience. You are highly analytical, able to articulate and defend Ecommerce content policy philosophies,...
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TikTok Shop
1 month ago
Singapur, Singapore TikTok Full timeAbout the team Special Project will drive the growth of TikTok Shop by working closely across all the department, responsible in delivering impact on the growth of merchants, users and content producers to succeed on platform, as well as delivering the best customer experience by providing the best service. Responsibilities- Allocate and monitor the budget...
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TikTok Shop
7 days ago
Singapur, Singapore TikTok Full timeAbout the team Special Project will drive the growth of TikTok Shop by working closely across all the department, responsible in delivering impact on the growth of merchants, users and content producers to succeed on platform, as well as delivering the best customer experience by providing the best service. Responsibilities- Allocate and monitor the budget...
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TikTok Shop
2 months ago
Singapur, Singapore TikTok Full timeAbout the team :Governance and Experience(GNE) Data Science team works closely with the GNE ops teams in each region, is aiming to support the GNE ops team to make TikTok shop a safe and trustworthy platform for customers, sellers and influencers. What you can get here is totally different from a pure shelf-based ecommerce business model. Join us, and...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
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TikTok Shop
7 days ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
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TikTok Shop
1 week ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
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TikTok Shop
1 month ago
Singapur, Singapore TikTok Full timeAbout the team Welcome to our Incubation team! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities- Planning and executing segment-wise seller education and training with...
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TikTok Shop
6 days ago
Singapur, Singapore TikTok Full timeAbout the team Welcome to our Incubation team! In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service. Responsibilities- Planning and executing segment-wise seller education and training with...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
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TikTok Shop
6 days ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
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TikTok Shop
2 weeks ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
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TikTok Shop
7 days ago
Singapur, Singapore TikTok Full timeAbout the team E-commerce's Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to deliver trustworthy and excellent...
