Community Associate

3 months ago

Singapur, Singapore IWG plc Full time

Receptionists

At Spaces, we call our receptionists Community Associates. Our customers come to us for an inspiring work environment. As one of our receptionists, you’ll help deliver it. How? By providing sparkling service. Going the extra mile. And making sure everyone who visits us feels totally at home.

A typical day at Spaces

You arrive 15 minutes before your centre opens to make sure everything is ready to go. You make it your responsibility to order the first cappuccino of the day at the bar and make your round through the business club to make sure all lights are turned on and the place looks tidy.

Slowly, the first members start to arrive and one of them asks you for the changed WiFi code. Afterwards, while digging through your emails, a guest walks in and says she’s coming to provide training in one of the meeting rooms. You check the meeting room agenda and notice that almost all of the meeting rooms will be occupied today. You take her to the right meeting room, but you find out that our catering partner forgot to put coffee in the room and make sure that this is still done.

A bit later, a member asks you if his mail has already arrived; he’s expecting a really important letter. Later that morning, the mail comes in and you put it in the corresponding mailboxes – and send an email to the member that came by earlier, saying that his mail arrived and that it’s waiting for him in his mailbox.

After a hectic morning, it’s time for lunch. You grab a homemade soup and a healthy salad together with your favourite colleagues in the restaurant.

After lunch, you sit down with the Community Manager to discuss the organisation of next week’s summer event. However, he mentions that one of the members just had a baby. You take it upon yourself to organise an act of kindness from Spaces, and to congratulate the parents of the new-born. Once you’re done with ordering, a guest pops by to sign up for a membership. Because your Sales colleague isn’t available right now, you help the guest with the online registration. Once the registration is done, you immediately hook her up with a badge (and immediately arrange one for the new employee on the 4th floor who just emailed you as well).

At 6:00pm, it’s time to gently ask the large group in meeting room 3 to wrap it up. Maybe they would like to join us for drinks at our weekly Friday drinks, or you direct them to that nice nearby restaurant you know so that they can grab a bite. Once the last people have left the building, and everything’s left behind nice and tidy, you head home to enjoy your evening

Bring your personality to work

We look for people who are sociable and outgoing and who can bring their own style to our fun, thriving work environment. You also need to be:

Super customer-focused A great team player Someone who takes good care of their appearance Confident using MS Office and other basic IT packages

Last but not least

On top of a competitive salary package we offer:

An inspiring work environment with room for your ideas Lots of social events you won’t want to miss Training and development

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