Position Overview

The Assoc Data Centre Engineer provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. He/She monitors data volume, maintains internal documentation and performs independent troubleshooting of recurring issues whenever required. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He/She is inquisitive and displays a positive attitude when facing obstacles. He/She follows a logical process when making decisions. He/She is also able to communicate effectively and works well in a team.

Role & Responsibilities

Support data centre setup

Assist with installation and acceptance testing of new/upgraded equipment Install fibre optic cables including laying, splicing and testing  Perform initial configuration for various server, network and infrastructure related equipment Perform hardware qualification testing on new hardware platforms to certify for deployment  Assist with capacity, growth planning, rack and server layouts

Support data centre operations

Assist in handling all the day to day operational data centre monitoring activities Maintain an up-to-date inventory list of all hardware equipment  Monitor data volume Provide remote support to users Assist with management and tracking of assets and the generation of reports Support planned maintenance events, system backup processes and disaster recovery drills 

Support incident resolution

React to alerts/alarms Support problem/issue identification and resolution Escalate problems/issues  Diagnose problem source through discussions with users Support implementation of preventive solutions Guide staff to resolve basic and routine problems Develop supporting documentation of all activities to ensure accurate and sufficient information for maintenance and troubleshooting

Requirements

Higher NITEC/Diploma in Computer Engineering/Information Technology or equivalent At least 1 - 3 years’ experience in developing, implementing and maintaining IT systems

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