Snr Consultant, EUC

2 weeks ago

Singapur, Singapore NCS Group Full time

NCS  is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


As a Service Desk Manager, you will be the overall responsibility for people, finance and day-to-day Service Desk activities of project team(s). The broad area of your job responsibilities will cover the following:

Experience in Service Desk Policies, Procedures and Knowledge Mgt establishment Experience in Service Desk implementation Experience in managing virtual team Experience in staff training program development Strong people management and leadership skills Strong analytical and project management skills Strong team builder, able to build an organization focused on operational excellence. IT savvy and good knowledge of the use of PBX, IVRS, CRM and ITSM tools and systems Familiar with ITIL framework, especially on Service Desk, Incident Management, Problem Management. Experience in Design Thinking Experience in Operational Data Analytics

Ideal candidate should possess the following:

Min 3 years Service Desk front and back-office experience with a min of 5 years' experience in management role. Proven track record of success in a highly matrix organizational environment. Computer literacy in MS Office Proficiency in Technology will be added advantage Independent, resourceful, result-oriented individuals with a "can-do" attitude

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