Manager / Senior Manager, Pathology

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives. We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

The Manager / Senior Manager, Pathology Operationsis responsible forleading and integrating the operational, administrative and business functions of the Department of Pathology to support safe, reliable, efficient and sustainable pathology services.

Working in partnership with the Head of Pathology, Head of Diagnostics Operations, clinical leaders and corporate functions, the role provides leadership across service operations, workforce planning, finance, informatics, procurement, data governance, performance management and strategic transformation. The role is accountable for translating departmental and institutional priorities into executable operational plans, strengthening governance and enabling the department to meet its clinical service, research, education and development objectives.

Key Responsibilities

Primary Responsibilities

Clinical& ServiceOperationsManagement

• Leading operational planning, coordination and performance management of pathology services.
• Monitoring service demand, capacity and operational risks.
• Establishing appropriate governance, escalation and reporting mechanisms.
• Supporting business continuity planning and service recovery arrangements.
• Driving operational improvement initiatives to enhance quality, efficiency and service reliability.

Strategic Planning and Performance Management

• Developing and coordinating departmental strategic plans and annual workplans.
• Partnering Pathologists and MLS leadership to establish priorities, outcomes and resource requirements.
• Defining and monitoring performance indicators, milestones and organisational risks.
• Reviewing performance trends and recommending corrective or improvement actions.
• Preparing management reports, business cases and executive papers to support decision-making.

Pathology Informatics

• Supporting optimisation and enhancement of systems such as EPIC, NBS and Digital Pathology.
• Leading workflow redesign and digital transformation projects.
• Supporting implementation of new technologies and technological refresh initiatives.
• Leveraging data and technology to improve operational performance and user experience.
• Coordinating stakeholder engagement for informatics-related projects.

LeadershipManagement

• Managing direct and indirect reports.
• Establishing clear performance expectations and accountability structures.
• Developing staff capability and leadership capacity.
• Supporting succession planning and talent development.
• Fostering a culture of collaboration, service excellence and continuous improvement.

Manpower& PerformanceManagement

• Lead workforce planning and deployment of administrative and operational resources.
• Build organisational capability through staff development, succession planning and leadership cultivation.
• Strengthen workforce engagement, communication and team effectiveness.
• Drive productivity and workforce optimisation initiatives.
• Ensure performance expectations and accountabilities are clearly established and regularly reviewed.
• Support departmental workforce transformation and future workforce planning efforts.

FinancialManagement

• Supporting capital and operating budget planning.
• Monitoring departmental financial