Director, Total Rewards

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Regional Footprint And Growth

Sephora SEAO operates an omni-channel business across eight markets: Australia, India, Indonesia, Malaysia, New Zealand, the Philippines, Singapore, and Thailand.

• Retail scale: More than 100 stores across the region, including global flagship locations such as ION Orchard and Raffles City in Singapore, F88 in Kuala Lumpur, and Pitt Street in Sydney.
• Growth momentum: Sephora SEAO continues to experience rapid regional growth through new store openings and expanding business channels, including Click & Collect and marketplace.

Director, Total Rewards and HR Operations

SEPHORA Southeast Asia & Oceania (SEAO)

Position Purpose

Sephora Southeast Asia and Oceania (SEAO) is recruiting a Director, Total Rewards and HR Operations to champion an efficient, data-driven, and compliant people function where our teams are supported by best-in-class processes and insights.

Benefits

As Director, Total Rewards and HR Operations, you will oversee Compensation & Benefits, HR Controlling, Data Analytics, HR Operations, HR Governance, and HR Technology. Reporting to the HRVP SEAO, you will:

• Co-design and lead the implementation of our total rewards and people analytics strategy in line with Sephora SEAO’s business vision.
• Drive a high-performance culture through robust HR controlling, data-driven decision-making, and cost optimization.
• Ensure operational excellence across HR processes, including payroll, systems, and employee lifecycle management.
• Establish strong governance frameworks to ensure compliance, consistency, and risk mitigation across the region.
• Manage HR systems and HR Technology to enable the business through reliable platforms, accurate data, and efficient processes.

Direct Reports

• Lead a team of five, including the Manager, Total Rewards; Manager, HR Technology; and Manager, HR Operations.

You will shine here if you enjoy…

HR Policy Governance

• Define, structure, and continuously enhance HR policies and frameworks to ensure alignment with Sephora SEAO’s strategic objectives, as well as local regulations and global guidelines.
• Drive awareness and adoption of HR policies by educating leaders, senior executives, and employees, ensuring proper and consistent implementation.

Compensation & Benefits

• Partner with the HRBP Director to design, implement, and continuously evolve Sephora SEAO’s total rewards strategy, ensuring market competitiveness and internal equity.
• Lead the annual salary review process, design compensation proposals for the head office population, and oversee retail salary structures.
• Anticipate changes in local markets that may affect employee compensation & benefits packages.
• Lead the review, negotiation, and renewal of insurance programs (medical, life, work injury compensation).
• Promote Compensation & Benefits initiatives across the organization to ensure visibility, understanding, and engagement with the total rewards offering.

HR Controlling & Analytics

• Lead HR controlling activities, including headcount tracking, people cost monitoring, and budget governance.
• Develop accurate workforce and cost forecasts, partnering closely with Finance and Retail teams.
• Drive data-driven decision-making by delivering insightful HR analytics and dashboards to senior leadership.
• Ensure a high degree of automation and standardization, while promoting best-practice sharing between HR and Finance.

HR Audit Review & Compliance

• Ensure full compliance with local labor laws, internal policies, and Sephora and LVMH global standards across all HR activities.
• Lead HR audits and implement robust controls to enhance data integrity, process reliability, and risk mitigation.
• Identify gaps and recommend continuous improvements to strengthen governance frameworks.

HR Operations and Technology

• Lead and develop the HR Operations team while overseeing end-to-end HR operations, including payroll, employee lifecycle management, and HR systems, to ensure accuracy, efficiency, and a seamless employee experience.
• Oversee HRIT to ensure smooth operations and timely functionality updates as needed.
• Lead the internationalization and transformation of the HR Operations function within Sephora, ensuring scalability and standardization. Leverage digital tools and automation to modernize HR operations.