Executive - Service Support (HATCH by TOUCH Preschools)
2 weeks ago
Toa Payoh, 00, Singapore
TOUCH Community Services
Full-time
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## Job summary
The Executive – Service Support provides overall HQ administrative &operational support within HATCH by TOUCH Preschools.
Supports organisational reporting, system administration, data governance and operational administration to ensure accurate reporting, efficient processes and compliance across all preschool centres.
## Main
Responsibilities:
1. POP, ECDA & Quality Compliance
- Coordinate POP reporting and submission timelines.
- Maintain POP data and reporting trackers.
- Consolidate centre data required for ECDA and POP submissions.
- Support system administration for preschool operational systems.
- Conduct monthly user access reviews and maintain audit records.
- Coordinate compliance acknowledgements from centres.
- Prepare management dashboards for POP indicators.
- Support SPARK documentation and evidence management.
- Ensure data accuracy across operational systems. 2. Operational Support
- Coordinate HQ operational projects and initiatives.
- Maintain operational SOPs, templates anddocumentation.
- Monitor implementation of HQ operational processes.
- Support procurement coordination and documentation.
- Any other duties assignedby the Head of Preschools. ## Requirements
- Minimum O Level; Diploma in Business Administration, Early Childhood, or a related field is an advantage
- At least 2–3 years of relevant experience in preschool administration or backend support
- Familiarity with ECDA reporting requirements and POP enrolment systems
- Proficient in Microsoft Office, particularly Excel and Word; Strong communication and documentation skills
- Proficient in English (oral and written). Knowledge of an additional mother tongue is an advantage.
- Open to travel around Singapore to the different HATCH by TOUCH Preschools. ## Core Competencies and Attributes:
- Warm, approachable, and committed to delivering quality service to families and supporting team operations
- Builds trust and rapport with parents and colleagues through clear, respectful, and professional communication
- Organised, detail-oriented, and dependable in managing documentation, reporting, and multiple tasks efficiently
- Service-minded and professional in both frontline engagement and backend administrative work
- Proactive and able to follow through on assigned duties with minimal supervision
- A collaborative team player who contributes positively to the work environment and willingly assists others
- Maintains confidentiality, integrity, and high standards of accuracy and accountability in all areas of work
- Adaptable and aligned with team and organisational goals while exercising initiative when required
Responsibilities:
1. POP, ECDA & Quality Compliance
- Coordinate POP reporting and submission timelines.
- Maintain POP data and reporting trackers.
- Consolidate centre data required for ECDA and POP submissions.
- Support system administration for preschool operational systems.
- Conduct monthly user access reviews and maintain audit records.
- Coordinate compliance acknowledgements from centres.
- Prepare management dashboards for POP indicators.
- Support SPARK documentation and evidence management.
- Ensure data accuracy across operational systems. 2. Operational Support
- Coordinate HQ operational projects and initiatives.
- Maintain operational SOPs, templates anddocumentation.
- Monitor implementation of HQ operational processes.
- Support procurement coordination and documentation.
- Any other duties assignedby the Head of Preschools. ## Requirements
- Minimum O Level; Diploma in Business Administration, Early Childhood, or a related field is an advantage
- At least 2–3 years of relevant experience in preschool administration or backend support
- Familiarity with ECDA reporting requirements and POP enrolment systems
- Proficient in Microsoft Office, particularly Excel and Word; Strong communication and documentation skills
- Proficient in English (oral and written). Knowledge of an additional mother tongue is an advantage.
- Open to travel around Singapore to the different HATCH by TOUCH Preschools. ## Core Competencies and Attributes:
- Warm, approachable, and committed to delivering quality service to families and supporting team operations
- Builds trust and rapport with parents and colleagues through clear, respectful, and professional communication
- Organised, detail-oriented, and dependable in managing documentation, reporting, and multiple tasks efficiently
- Service-minded and professional in both frontline engagement and backend administrative work
- Proactive and able to follow through on assigned duties with minimal supervision
- A collaborative team player who contributes positively to the work environment and willingly assists others
- Maintains confidentiality, integrity, and high standards of accuracy and accountability in all areas of work
- Adaptable and aligned with team and organisational goals while exercising initiative when required