Technical Support Intern

2 weeks ago

Singapore ClassIn Full-time


About the Role
We are seeking a proactive, hands-on Technical Support Intern to join our team in Singapore. In this role, you will play a key part in deploying ClassIn’s smart classroom ecosystem across local educational institutions, training centers, and corporate clients. You will be directly involved in hardware delivery, on-site installation and configuration, as well as providing reliable after-sales support to ensure a seamless user experience. Key Responsibilitie s1. Local Delivery & Logistic
- sAssist in organizing, inventory checking, and local transportation of ClassIn hardware products (e.g., Interactive Flat Panels, smart cameras, microphones, and peripheral devices) to client sites .2. On-Site Installation & Setu
- pPerform physical installation, mounting, cable management, and hardware assembly of smart classroom equipment
- .
Configure software settings, operating systems (Windows/Android), network connections, and perform full system diagnostics before handoff .3. After-Sales Support & Troubleshootin
- gProvide technical assistance and field support for client inquiries regarding ClassIn hardware and integrated software
- .
Diagnose hardware failure or network issues, perform on-site maintenance, repair, or unit replacements as needed .4. Client Onboarding & Documentatio
- nConduct basic product training for teachers, IT administrators, and staff on how to use ClassIn hardware effectively
- .
Log all service tickets, issue reports, and feedback into the system to collaborate with internal engineering and product teams **. Requiremen*
*
- tsEducatio n: Currently pursuing a Diploma or Degree in Information Technology, Computer Engineering, Audio-Visual (AV) Technology, Electrical Engineering, or a related technical fiel
- d.
Technical Skill
s: Basic knowledge of computer hardware, basic networking concepts (Wi-Fi, LAN, routers), and operating systems (Windows, Android, macOS
- ).
Hands-on Abilit
y: Physically fit and comfortable handling, moving, and installing technical hardware and AV equipment on-sit
- e.
Communication Skill
s: Good command of written and spoken English. Fluency in Mandarin is an advantage to communicate effectively with regional technical support and supply chain team
- s.
Soft Skill
s: Problem-solving mindset, customer-centric attitude, punctuality, and strong sense of responsibilit
- y.
Bonus Point
s: Holding a valid Class 3 Singapore driving license is a strong plu
- s.
Work Authorizatio
n: Must be eligible to undertake an internship in Singapore (Singapore Citizens, PRs, or Student Pass holders with internship approval **). What We Of*
*
- ferHands-on experience in EdTech deployment and hardware-software integrati
- on.
Direct mentorship from experienced field engineers and customer success lea
- ds.
A dynamic, fast-paced international work environme
- nt.
Competitive monthly internship allowan ce.