Senior Reservations Assistant

Job Summary The Senior Reservation Executive is responsible for managing hotel room reservations through call centre and electronic channels while ensuring high service standards, booking accuracy, and revenue optimisation. The role also supports the supervision of reservation executives and ensures smooth daily operations within the reservations call centre...

About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. **Job Description**: The responsibilities also include the following: -...

**- **Answer telephone enquiries pertaining to reservation of hotel's rooms, room rates, etc. - Process reservations into the hotel system - Create and maintains reservation records by date of arrivals. - Ensure all reports are updated and filed correctly. - Perform other ad-hoc duties as assigned. **Job Requirements** - Team player but also able to work...

Manage the day-to-day operations of the reservations departments, including scheduling, staffing, training and performance management. - Monitor and improve reservations processes to ensure that customer service standards are met. - Develop and implement strategies to improve efficiency and effectiveness of the reservations department. - Work with other...

**Manage guest requests** - Assist guests in room reservation requests - Provide information on property facilities, promotions and special programmes to guests - Handle guests' concerns and feedback - Liaise with travel agents and referral networks on reservation requests **Manage reservation operations** - Perform enquiries to check room inventory and...

**Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...

**Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...

**Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations.Executive is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing...

The Reservations Officer assists the Sales and Revenue department with FIT reservations and group bookings. To receive, confirm and process reservation for the hotel and assist in ensuring maximum potential revenue is captured daily. **Primary Responsibilities**: - Answers, confirms and ensures all bookings are accurately entered into the computer based on...

**JOB SUMMARY Reporting to the Cluster Director of Revenue Management, the Reservations Manager is responsible for overseeing the day-to-day operations of the Reservations office, contributing to a seamless and delightful experience for our guests. He/She is also responsible for handling all general enquiries of the Hotel. **What you will be DOING**: -...