IT Support Specialist

**About TSC**

The Stakeholder Company (TSC) is a global technology company that empowers business and organization leaders to solve complex global issues and create real impact. We provide real-time issue management and stakeholder insights through an AI-driven global sensing system, monitoring issues and global sentiment in their emerging stage, and helping organizations be proactive in their strategic approach to those issues.

Our software maps complex stakeholder relationships influencing your customers, your company, your industry, and the world. Stakeholder engagement begins with knowing who and what is influencing the issues you care about. Engaging with TSC gives you access to our Tool, the Data that is pre-populated and curated for you on that Tool, and our Professional Services team to help you navigate that Data.

At TSC, we work with Fortune 500 companies and top NGOs around the world in 100+ countries and across 20+ industries.

**About the role**:
The IT Support Specialist is responsible for managing and supporting the company’s IT infrastructure, ensuring secure and efficient operations for both local and remote teams. This role covers IT administration, security, compliance, automation, and user support, with a strong focus on process improvement and regulatory standards.

**Key Responsibilities**:

- IT Administration & User Support:

- Provide end-to-end IT support for MacOS and Windows environments, troubleshooting hardware and software issues for employees across multiple regions.
- Manage Google Workspace, including onboarding and offboarding of staff, user account provisioning, and access rights.
- Oversee network connectivity and internet services for the Singapore office using Unifi Network.
- Configure and deploy new laptops using JAMF for seamless onboarding.
- Liaise with external vendors for procurement, internet upgrades, and subscription to security services (e.g., Bitdefender).
- Maintain and update digital IT asset management systems, including warranty tracking and asset lifecycle management.
- Maintain the IT ticketing system (Jira), ensuring smooth user experience and efficient issue resolution.
- Manage multiple SaaS subscriptions, billing, and vendor contracts and the IT budgeting process.
- IT Security & Compliance:

- Administer physical security controls, including CCTV and door access systems.
- Conduct quarterly phishing simulations and IT security awareness training using KnowBe4.
- Manage and troubleshoot VPN (L2TP Client-to-Site) for secure developer access to AWS and GCP infrastructure.
- Maintain and update the User Access Matrix using Role-Based Access Control (RBAC).
- Monitor security alerts and logs from Google Cloud Console.
- Respond to client Requests for Information (RFIs) regarding IT security practices and controls.
- Compliance & Audit:

- Perform periodical reviews of all SaaS services, documenting evidence in Jira.
- Maintain and update network architecture diagrams for audit readiness.
- Lead and coordinate ISO 27001 audits, working with internal teams and external auditors.
- Maintain the Information Security Management System (ISMS), ensuring policies and procedures are up to date.
- Coordinate with external penetration testers and internal teams to address vulnerabilities.
- Facilitate and coordinate annual Disaster Recovery (DR) exercises to ensure business continuity.
- Automation & Process Improvement:

- Integrate Jira with company platforms to streamline workflows and automate recurring tasks.

**What We’re Looking For**:

- A Bachelor's degree in IT, Computer Science, Computer Engineering, or a related technical field.
- 3 - 5 years of experience in IT Support, Technical Support, or related field
- Strong knowledge of both Mac OS and Windows operating systems, with hands-on experience troubleshooting and supporting end users across both platforms.
- Experience administering Google Workspace (G Suite) for user lifecycle management, including onboarding, offboarding, and access rights.
- Proficiency in configuring and deploying laptops using JAMF and managing device inventory, asset tracking, and warranty management.
- Experience maintaining office network infrastructure, including Unifi Network setup, troubleshooting, and upgrades.
- Ability to liaise and coordinate with external vendors for procurement, technical support, and service improvements.
- Experience conducting phishing simulations and IT security awareness training (e.g., using KnowBe4).
- Understanding of VPN setup and troubleshooting (L2TP, Client-to-Site) for secure remote access to cloud environments (AWS, GCP).
- Familiarity with compliance frameworks (ISO 27001) and supporting audit processes, including ISMS documentation and evidence collection.
- Experience working with ticketing systems (Jira) and migrating legacy systems to modern platforms.
- Ability to document and maintain network architecture diagrams and user access matrices (RBAC).
- Strong organizational skill