Service Delivery Analyst

1 week ago


Singapore WORLD PARTNERS SOLUTION PTE. LTD. Full time

Responsible of technology leadership, manage and drive implementation and post implementation support of BI platform using Azure BI technology stacks.
- Drive demand management and capacity planning for BI in the organization for Malaysia, Singapore, and Brunei.
- Gathering and translating business and/or technical needs into relevant documentation for assigned projects.
- Influence direction to stakeholders as well as external partners to establish consensus to deliver results.
- Spot opportunities to share data, insights, algorithms and solution between stake holders in a secure, compliant manner
- Support maintenance of existing BI reports, Data load, transformation and extraction.
- Execute daily, weekly and monthly management reports.
- Maintain and enhance daily automation reports leveraging on existing old (Excel, SAP BI) and new BI platform (Azure BI Stack).
- Monitor and maintain BI data load in all the platform.
- Prepare an analysis of costs and benefits so that management can decide if information systems and computing infrastructure upgrades are financially worthwhile.
- Analyse issues reported by users, resolve issues with or without vendor support.
- Perform necessary testing and work together with users, global team, and vendors to ensure issues are resolved on time by priority.
- Follow process for system change management to ensure that changes are compliance with audit requirements.
- Review automation reports recipient with stakeholder and manager to ensure the list is updated.
- Review BI security role to ensure the right data access is given for data and reports in BI within the organization.


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