Patient Service Associate

3 days ago

Singapore NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD Full time

Job Purpose

Patient Service Associate is to manage and provide frontline patient services such as patient admission, in-flight / discharge billing consultation, modes of payment consultation, general enquiries handling, birth registration and cashiering.

**Responsibilities**:
Primary duties and responsibilities (80%)
- Pre-Admission Administration
- Works with Bed Management Unit (BMU) to monitor the availability of beds for elective inpatients prior to admission.
- Coordinates with the doctors / Specialist Outpatient Clinics to manage patients when elective admissions are cancelled
- Admission Administration
- Conducts financial counseling for admitting patients to explain on the charges are derived and how the bills would be financed.
- Assists the patients to complete the various modes of payment forms.
- In-flight / Discharge Administration
- Assists patients / next-of-kin to understand the bills and settle the outstanding payment.
- Assists needy patients by referring them to Business Office / Medical Social Workers Department for financial assistance schemes.
- Works with PSC’s Bill Monitoring Team (BMT) to manage patients’ outstanding bills.
- Handling of General Enquiries
- Assists patients / next-of-kin / general public on general / non-clinical / non-medical issues over the counters / telephone.
- Administration Work
- Performs IP Tagging function.
- Performs posting of charges for in-flight patients.
- Performs settlement for NETS / Credit Card transactions daily.
- Performs proper handover to Finance Department daily.
- Birth Registration
- Collects the payment for the birth registration services.
- Administrates the Baby Bonus Forms and collates the relevant statistics as required by ICA.

Secondary roles and responsibilities (20%)
- Rotational Duties

A&E Admission Management Duties

Processes A&E files of patients who are just warded.

Follows-up with emergency in-patients on modes of payment as soon as they are admitted.

Meeting Secretariat Duties

Performs as meeting secretariat for PSC Team Leaders.

Performs as meeting secretariat for PSC Staff Meetings.

Training / Coaching Duties

Conducts Ancillary Induction Program (AIP) training for the hospital’s new hires on rotational basis.

Stationeries Ordering Duties

Performs ordering of stocks for the entire PSC.

Monitors the stock level for the entire PSC.
- System Testing Duties

Involves as a user to assist PSC Management in testing enhanced features of the various computer systems.
- Performs daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place
- Guides new hires on the SOPs and workflows.
- Takes a proactive role in participating in internal PSC projects.
- Performs ad-hoc duties as directed from PSC Management.

3. The Requirements
- GCE ‘A’ Level or Diploma Holder.
- Proficient in writing, communication and presentation skill.
- Good knowledge in computer.
- A pleasant personality with good working attitude.
- Able to work independently.

  • Patient Service Associate

    7 days ago

    Singapore RN Care Pte Ltd Full time

    Patient Service Associate (PSA) / Senior Associate (PSSA) front-line services include appointment scheduling, payment collection, communication with patients and caregivers, and financial counseling. Register patients for consultation - Attending to queries from both internal and external customers - Render assistance to patients when necessary - Collect...

  • Patient Service Associate

    1 week ago

    Singapore National Skin Centre(S) Pte Ltd Full time

    Patient Service Associate **Institution**:National Skin Centre **Family Group**:Ancillary **Patient Service Associate** **Responsibilities** - Receive and screen patients arriving at the clinic - Perform full process of registration, administration and make appointments for patients. - Prepare referral letters and maintain proper filing system for...

  • Patient Service Associate

    2 weeks ago

    Singapore HEY ROCKET PTE. LTD. Full time

    We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics at various public hospitals and instituition. As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of...

  • Patient Service Associate

    5 days ago

    Singapore JOB LIONS PTE. LTD. Full time

    My client is a Hospital located at Central area. **Patient Service Associate (Department of Diagnostic Imaging)** **Contract (2 years)** Monday to Friday Earliest shift : 8.30am to 6pm Latest shift : 10.30am to 7pm 1 Saturday half day per month (8am to 12pm) As a Patient Service Associate, you will be the first point of contact for patients,...

  • Patient Service Associate

    1 week ago

    Singapore CENTRE FOR ADVANCED REHABILITATION (CARE) PTE. LTD. Full time

    Reporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logístical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed. **Responsibilities**: - To perform reception duties including answering telephone inquiries from...

  • Patient Service Associate

    2 weeks ago

    Singapore CORE CONCEPTS PTE. LTD. Full time

    **About the role** Join the dynamic team at Core Concepts Pte Ltd as a Patient Service Associate. In this full-time position, you will be the first point of contact for our patients, providing exceptional customer service and support. Your role is crucial in ensuring a smooth and positive experience for all our valued clients. **What you'll be doing** -...

  • Patient Service Associates

    2 weeks ago

    Singapore KK Women's and Children's Hospital Full time

    KK Women's and Children's Hospital Patient Service Associates (Outpatient Clinics) **Job Description**: You will register patients, schedule appointments for consultation sessions, complete billing transactions and attend to patients’ enquiries. You will also be required to assist doctors in the consultation rooms. Auto req ID 4664BR Job...

  • Patient Service Associate

    2 weeks ago

    Singapore National Skin Centre Full time

    -Family Group: Ancillary As a Patient Service Associate, you will be expected to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of internal and external customer / patients witht he key aim of providing excellent patient care. **Roles and Responsibilities** - Receive and screen patients arriving at the...

  • Patient Service Associate

    3 days ago

    Singapore NTUC Health Full time

    COMPANY DESCRIPTION **NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the...

  • Patient Service Associate

    5 days ago

    Singapore Alexandra Hospital Full time

    As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction. **Duties & Responsibilities** - Ensure clinic’s operational readiness - Register patients and book...