Business Excellence/quality Management Specialist

Reporting to: Senior Quality Management Manager, Asia

A Business Excellence Specialist plays a crucial role in optimising business processes and driving continuous improvement.

Responsibilities:

- Facilitate and prioritise continuous improvement projects aligned with GC Asia strategic goals.
- Works closely with the Senior Quality Management Manager and GC Asia HO team, providing guidance and support to business activities with respect to quality management principles and practices.
- Assist and support the Senior Quality Management Manager in a range of projects to ensure maintenance of quality standards within the organisation.
- Have a key role in administration and quality management applied to business initiatives ensuring a controlled flow of integrity of information between departments/cross functional teams, providing information and guidance, where necessary, from assessment to archive of any given project.
- Assist during monthly management meetings: from preparation, presentation and minutes taking.
- Assist during business review planning process, presentations development and review meeting day preparation.
- Work closely with cross-functional teams to drive efficiency and implement sustainable solutions.
- Document procedures, identify problems and suggest solutions for continuous improvement.
- Assist GC Asia top management for necessary projects, reports and meetings.
- Collect and analyse data for monthly complaint reports, including daily tasks related to product complaints handling.
- Promote Kaizen Innovation Activity in GC Asia jointly with GC Asia management team.
- Conduct and support GC Quality Management and Kaizen Innovation events
- Conduct training of associates as required.
- Promote 5S activity for a better working environment.
- Promote CSR activities in collaboration with the HR team.
- Other duties as assigned as when required.

Short version:
The Business Excellence/Quality Management Specialist reports to the Senior Quality Management Manager, Asia, and is responsible for optimizing business processes and driving continuous improvement. Key responsibilities include facilitating improvement projects, supporting various quality management initiatives, ensuring information integrity, supporting management meetings, assisting in business reviews, and working with cross-functional teams. The role also involves promoting Kaizen and 5S activities, conducting training, handling product complaints, and supporting the management team as required.

**Requirements**:

- **Bachelor's Degree**: Business, Administration, Engineering, or a related field.

**Must have**

High level communication skills are critical for effectively communicating with stakeholders and ensuring that improvement initiatives are understood and supported across the organization. Below is a list of the desired attributes:

- **Cross-collaboration**: Ability to cross-collaborate with different teams and projects, driving change and improvement initiatives.
- **Problem-solving**: Strong analytical skills to identify issues and develop effective solutions.
- **Communication**: High quality verbal and written communication skills to convey ideas and influence stakeholders.
- **Strategic Thinking**: Ability to think strategically and align improvement initiatives with business goals.
- **Innovation**: Creative thinking to develop new and effective ways to improve processes.
- **Active Listening**: Fully engaging with the speaker, understanding their message, and responding thoughtfully. This includes asking clarifying questions and providing feedback.
- **Empathy**: Understanding and considering the emotions and perspectives of others, which helps in building rapport and trust.
- **Adaptability**: Tailoring communication style to suit different audiences and contexts, whether it's a formal presentation, a team meeting, or a one-on-one conversation.
- **Non-Verbal Communication**: Effectively using body language, eye contact, and facial expressions to reinforce the spoken message.
- **Conflict Resolution**: The ability to navigate and resolve disagreements or misunderstandings constructively, maintaining positive relationships.
- **Public Speaking**: Comfort and proficiency in delivering presentations and engaging the audience.

**Nice to have**
- **Experience**: Experience in dental industry can be advantageous as it provides industry-specific knowledge and insights that can lead to more effective and tailored process improvements.
- **Skills**: Familiarity with project management software (e.g. Asana) helps in planning, executing, and monitoring projects efficiently.
- **Knowledge**of additional quality management methodologies (e.g., Kaizen, TQM) provides a broader toolkit for driving continuous improvement.